Senior Software Packaging & Endpoint Management Administrator

nLogic•Fairmont, WV

4d•Onsite

About The Position

nLogic is seeking a senior-level administrator to support work in an Independent Verification and Validation (IV&V) environment. The position supports enterprise software packaging and deployment, endpoint management, infrastructure administration, workflow automation, cybersecurity compliance, and technical reporting. The administrator supports more than 100 software applications deployed across physical workstations and virtual desktop infrastructure; administers Quest KACE SMA and HCL BigFix environments; supports SharePoint and Power Automate solutions; resolves software integration and compatibility issues; and provides technical direction to other developers and administrators. The role is full-time and onsite in Fairmont, West Virginia. Occasional travel may be required, along with occasional support outside normal business hours. U.S. citizenship and the ability to satisfy applicable customer access or Public Trust suitability requirements are required. nLogic describes itself as a 100% employee-owned company (ESOP) supporting mission-focused defense and space efforts. It offers a stable environment with opportunities to develop skills, take on meaningful responsibilities, and contribute to work supporting national security and advanced technologies.

Requirements

Ability to satisfy applicable customer access or Public Trust suitability requirements.
Bachelor’s degree in a relevant technical field and at least 12 years of applicable experience.
At least five years of dedicated experience with Windows application packaging and enterprise software distribution.
Proficiency with Flexera AdminStudio.
At least three years of experience using PowerShell and VBScript.
At least three years of experience in web application development and maintenance.
At least three years of experience creating and maintaining Microsoft Power Automate workflows.
At least three years of direct, hands-on experience administering Quest KACE SMA, including the K1000 Administrator Console.
Hands-on experience administering HCL BigFix.
Experience creating, modifying, validating, and troubleshooting MSI packages and MST transforms.
Experience converting executable and legacy installers into silent-install MSI packages.
Experience debugging installation logs and resolving file, registry, and application-compatibility conflicts.
Deep administrative knowledge of Windows Server and Windows client operating systems.
Strong working knowledge of Active Directory, Group Policy Objects, DHCP, DNS, and TCP/IP.
Proficiency writing automation and deployment scripts using PowerShell, VBScript, Bash, or related scripting languages.
Experience writing custom BigFix Relevance queries and Action Scripts.
Basic knowledge of Microsoft SQL Server administration as it relates to BigFix.
Experience administering SharePoint sites, document libraries, lists, metadata, and permissions.
Experience troubleshooting complex technical issues in enterprise Windows environments.
Strong analytical, organizational, and problem-solving skills.
Demonstrated experience working within structured change-management processes.
Ability to manage priorities and work independently while coordinating team workloads.
Excellent customer-service, verbal-communication, written-communication, and cross-departmental collaboration skills.
U.S. citizenship is required.
Ability to work onsite in Fairmont, West Virginia; occasional travel and support outside normal business hours may be required.

Nice To Haves

Advanced expertise using Flexera AdminStudio for complex application packaging.
Enterprise-level experience optimizing Quest KACE SMA and HCL BigFix environments.
Experience troubleshooting complex application errors across legacy and modern Windows platforms.
Hands-on experience configuring SharePoint Online.
Advanced experience designing and supporting Microsoft Power Automate workflows.
Experience integrating SharePoint, Power Automate, Power Apps, and external REST APIs.
Experience supporting software packaging, endpoint management, and cybersecurity compliance in a federal environment.
Experience monitoring and implementing vulnerability-mitigation requirements.
Strong technical-writing and documentation skills.
Experience providing technical leadership and reviewing the work of other developers or administrators.

Responsibilities

Support and maintain more than 100 software applications deployed to IV&V workstations and virtual desktop infrastructure.
Create, modify, test, and optimize Microsoft Installer packages and transforms from vendor-provided installers and legacy installations.
Convert executable installers and legacy application setups into clean, silent-install MSI packages using application capture and repackaging tools.
Use Flexera AdminStudio and related tools to edit, validate, and troubleshoot MSI databases.
Identify and resolve Internal Consistency Evaluator errors, installation failures, application conflicts, and registry issues.
Develop custom installation actions and configuration scripts using PowerShell and VBScript.
Test application packages on clean virtual machines before enterprise deployment.
Troubleshoot production problems involving software applications, installation packages, and endpoint configurations.
Research, test, build, and coordinate software integration or conversion based on customer requirements.
Design and develop major enhancements to existing software deployment solutions.
Address systems-integration, compatibility, and multiplatform issues.
Develop and maintain technical documentation and software user manuals.
Oversee daily operation, maintenance, and updating of physical and virtual Quest KACE Systems Management Appliance environments.
Manage deployment, configuration, troubleshooting, and lifecycle of the KACE Agent across network-connected devices.
Package, test, and remotely deploy applications and scripts using KScripts, PowerShell, VBScript, Bash, and Shell scripting.
Design verification and remediation logic that automatically identifies and resolves endpoint compliance issues.
Implement discovery scans to inventory hardware, network peripherals, and installed software.
Use software catalog capabilities to monitor application usage, reconcile licensing information, and support compliance audits.
Build and maintain Smart Labels using advanced filters and LDAP queries to target endpoint populations.
Create custom SQL and wizard-generated reports covering hardware lifecycle, patch status, software inventory, and compliance metrics.
Configure and maintain KACE Service Desk workflows, queues, and knowledge-base content.
Maintain the BigFix architecture, including core servers, relays, agents, and supporting database components.
Monitor system health and optimize relay hierarchies for efficient bandwidth utilization.
Troubleshoot BigFix agent connectivity and resolve software-deployment failures.
Develop, test, and maintain Fixlets and tasks for custom application deployments.
Write custom Relevance queries for endpoint targeting, filtering, and compliance analysis.
Create BigFix Action Scripts for automation and system configuration.
Manage third-party application updates to reduce security vulnerabilities.
Generate compliance reports for leadership and audit stakeholders.
Provide basic Microsoft SQL Server administration support associated with the BigFix environment.
Manage the IT Services SharePoint site, including document libraries, lists, metadata, and item-level permissions.
Create, maintain, and troubleshoot Microsoft Power Automate workflows supporting internal IT processes.
Integrate SharePoint and Power Automate with Power Apps and external REST APIs.
Monitor workflow run histories and resolve integration, authentication, and processing errors.
Support development and maintenance of web-based applications and related services.
Monitor NASA Security Operations Center Mitigation Action Requirement announcements.
Implement required vulnerability mitigations in accordance with agency direction.
Perform daily system, software, and patch-compliance checks.
Verify that IV&V systems receive applicable critical security updates.
Support software inventory, license reconciliation, vulnerability management, and compliance-reporting activities.
Participate in biweekly CSET BigFix meetings to stay informed of technical and operational changes.
Maintain disciplined change management for application packaging, deployment, patching, and workflow updates.
Consult with project teams and end users to identify and document application requirements.
Perform feasibility analyses for potential future software and infrastructure projects.
Assist with evaluating and recommending software packages, integration tools, and testing solutions.
Recommend improvements to software, deployment, and systems-management processes.
Instruct, assign, direct, and review the work of other software developers and technical team members.
Manage and prioritize individual and team workloads.
Communicate technical issues, risks, recommendations, and status across organizational levels.
Provide responsive customer service and collaborate with technical and nontechnical stakeholders.