Senior Software Implementation Consultant (US)

Dayshape•Austin, TX

1d•$85,000 - $125,000•Remote

About The Position

We are looking to further grow our professional services team in the US to support the onboarding of our new enterprise customers. We are looking for a senior team member who is experienced in driving complex software implementation projects. You will bring a consultative mindset and be able to demonstrate expertise in leading complex scoping workshops with Resource Management and IT teams to ensure the design of a solution that brings real value to our customers. You'll also need to be hands-on in data mapping and configuration, using your understanding of the big picture to ensure customers get the most out of our product. Dayshape is a highly complex and configurable product, and our implementation consultants are active learners who apply their growing expertise in Dayshape, Resource Management, and the complex needs of Professional Services customers to deliver effective solutions. You will enjoy winning the hearts and minds of senior customer stakeholders and leveraging your experience to develop internal and external processes. Above all else, you will be a problem-solver, independently figuring out how to solve novel challenges and bring about business transformation that will deliver on our purpose to improve people's working lives. You will be joining a fast-growing US professional services team — we've grown to a team of nine in just 18 months. Whilst Dayshape is no longer a start-up, we're still moving fast: we value people who think creatively, adapt quickly, and are energized by building something. We want people who work smart and are prepared to roll up their sleeves and collaborate in growing our business and building our reputation in the US. The job will involve travel to customer sites as required through the course of the project. Anticipate a few days of travel each quarter.

Requirements

Extensive experience in a similar role involving consultative SaaS implementations
A blend of soft and technical skills to effectively analyze business needs
Significant experience working with or within large global enterprises, including accountancy, professional services firms, media agencies, or IT consultancies
Hands-on experience configuring complex software solutions and designing integrations with CRM and ERP solutions — experience with ADF, JSON, SQL, and JavaScript will be useful
Strong customer-facing skills; you know how to win hearts and minds and guide stakeholders through complex business change
A consultative attitude and demonstrable experience delivering solutions to customers' requirements
The ability to contextualize pain points in a customer's business and apply and configure Dayshape to drive meaningful efficiencies and improvements
A logical and analytical approach to problem-solving
Experience mentoring less experienced team members
Confidence deputizing for a Project Manager when needed, with the ability to keep projects on track and stakeholders aligned
A seasoned remote worker with experience in a geographically distributed team
The ability and attitude to contribute from day one!

Nice To Haves

Experience implementing Workday or other PSA solutions
Experience working in resource management and/or the accounting industry
Experience leading current-state and future-state workshops as part of an implementation project
Implementation pre-sales (solution consultant) experience

Responsibilities

Work with deep focus on 1–2 enterprise customer accounts at a time, delivering real impact through the following:
Lead workshops with business stakeholders and technical teams to understand the customer's current and future working processes and existing systems
Identify technical gaps, document requirements, design solutions, and ensure successful project delivery
Collaborate with business units to understand their needs and translate them into configuration and data specifications
Provide thorough assessments of current-state and future-state business processes to establish technical solutions and conduct cost-benefit analyses
Deliver comprehensive demos of Dayshape to new and prospective customers, contextualizing how the product can be used to transform their business processes
Understand and build workflows for our complex customers
Run large onsite UAT sessions, managing issue trackers and tickets to ensure timely resolution, working with product to translate enhancement requests
Prepare and deliver customer 'train the trainer' training
Work with large, complex data sets
As a senior member of the team you will:
Support the wider team with technical guidance
Identify areas of improvement for customers and Dayshape's rollout methodology
Mentor less experienced members of the team
Support the production of Statements of Work by inputting into solutioning the implementation of Dayshape

Benefits

Salary c. $85,000 - $125,000 dependent on experience
31 days' vacation per year, including public holidays, and increasing by 1 day each year to a maximum of 38 days.
Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement.
Comprehensive medical, dental and vision benefits
Disability and life insurance
401k
At least $1,400 per year to spend on professional and personal development.
Regular All Hands meeting for inspiration and over-communication
Monthly team events (sometimes in-person, sometimes virtual).
Volunteering time – up to 20 hours a year to participate in volunteer work.
Genuinely nice, smart people to work with, who are excited about growing our company