Senior Implementation Consultant

The Hartford•Hartford, CT

6d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. The Senior Implementation Consultant is responsible for the project management of National/Regional Accounts case implementations with an emphasis on communication, project and exception management. The role is customer facing and may require occasional travel to customer/broker finalist and kick off meetings.

Requirements

2+ years knowledge of Employee Benefits Life and Disability products, provisions and service offerings required
2+ years Employee Benefit Project Management and organizational skills required
Customer facing and facilitation experience required
Ability to develop strategic alliances with various internal and external business partners
Proficient in MS Office Suite (Word, Excel, PowerPoint, Teams, MS Project)
Ability to travel up to 20% of the time
Demonstrates proficiency in utilization of administrative systems (i.e. NSR, Prism/Promise, Case Management, Fusion, WFT, Document Management Folders, SharePoint sites)
Effective financial underwriting, marketing, relationship and account management capabilities
Outstanding communication and overall audience assessment.
Fosters open communication that encourages team to express thoughts and ideas.
Negotiating and Influence– finds compromises between disparate points of view, builds constructive consensus.
Develop effective strategic relationships – Interacts effectively at all levels both within and outside the company.
Works well in ambiguous, "gray" situations.
Strong consultative, critical thinking and problem solving skills
For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Nice To Haves

Leave Management and Voluntary product experience a plus
Prior Employee Benefit Implementation experience strongly preferred

Responsibilities

Project managing the implementation of new, add issue cases and services on complex cases and ensuring all business partners complete requirements of the sold case process.
Project Manage the reimplementation of complex cases with acquisitions and major changes in account structures, ensuring all business partners complete requirements of the reimplementation process.
Specialist is responsible for accurately gathering data and documentation directly from the broker or customer, from the point of sale through the finalization of the Customers Implementation
Attend customer/broker finalist & kick-off meetings in person or telephonically. Facilitates the initial introduction of the implementation process. Including creation and development of kick off materials
Owns the completion and retention of implementation documentation
Collaborates with Underwriting on pricing and plan design to ensure sold case proposals match customer needs found during data gathering
Responsible for the development of finalist materials specific to Implementation process
Presents virtually or in person, the Implementation process to the customer/broker during the pre-sale finalist presentation
Adherence to Compliance policies and procedures including but not limited to encryption of emails as appropriate
Actively participates in internal roundtables and consultation with the sales exec and internal business partners
Responds to internal/external customer calls and correspondence related to the implementation of sold case and add issues
Follows through on expressed commitment to the external/internal customers and if commitment cannot be met, provide clear expectations on next steps
Researches and resolves customer issues, offering alternative solutions
Provides consultation on benefits, plan designs and contract language that have been sold to the customer to ensure deliverables meet the customer's needs
Responsible for ensuring customer deliverables are delivered accurately and timely
Facilitates PG (Performance Guarantee) negotiations with client/broker and internal disciplines
Drafts, negotiates, and distributes initial Agreements and Applications (PG's, ASO, LOI's, etc.) and coordinates client signatures and counter signatures
Identify non-standard language, provisions or agreements that require consultation with other business
Develop successful customer/broker relationships over a compressed timeframe to facilitate the Implementation
Transition the case to field service team upon completion of the Implementation without service disruption to the customer
Mentors and trains new team members
May be overall project leader for other Implementation Consultants to support large blocks of business
May represent Implementation in large interdepartmental projects; new product and service rollouts, compliance/legal issues, best practice/procedure changes
Travels to in-person finalist or kick-off calls