Senior Implementation Consultant

The Hartford•Hartford, CT

8d•$84,400 - $126,600•Hybrid

About The Position

The Senior Implementation Consultant is responsible for the project management of National/Regional Accounts case implementations with an emphasis on communication, project and exception management. The role is customer facing and may require occasional travel to customer/broker finalist and kick off meetings. Project managing the implementation of new, add issue cases and services on complex cases and ensuring all business partners complete requirements of the sold case process. Project Manage the reimplementation of complex cases with acquisitions and major changes in account structures, ensuring all business partners complete requirements of the reimplementation process. Specialist is responsible for accurately gathering data and documentation directly from the broker or customer, from the point of sale through the finalization of the Customers Implementation Attend customer/broker finalist & kick-off meetings in person or telephonically. Facilitates the initial introduction of the implementation process. Including creation and development of kick off materials Owns the completion and retention of implementation documentation Collaborates with Underwriting on pricing and plan design to ensure sold case proposals match customer needs found during data gathering Responsible for the development of finalist materials specific to Implementation process Presents virtually or in person, the Implementation process to the customer/broker during the pre-sale finalist presentation Adherence to Compliance policies and procedures including but not limited to encryption of emails as appropriate Actively participates in internal roundtables and consultation with the sales exec and internal business partners Responds to internal/external customer calls and correspondence related to the implementation of sold case and add issues Follows through on expressed commitment to the external/internal customers and if commitment cannot be met, provide clear expectations on next steps Researches and resolves customer issues, offering alternative solutions Provides consultation on benefits, plan designs and contract language that have been sold to the customer to ensure deliverables meet the customer's needs Responsible for ensuring customer deliverables are delivered accurately and timely Facilitates PG (Performance Guarantee) negotiations with client/broker and internal disciplines Drafts, negotiates, and distributes initial Agreements and Applications (PG's, ASO, LOI's, etc.) and coordinates client signatures and counter signatures Identify non-standard language, provisions or agreements that require consultation with other business Develop successful customer/broker relationships over a compressed timeframe to facilitate the Implementation Transition the case to field service team upon completion of the Implementation without service disruption to the customer Mentors and trains new team members May be overall project leader for other Implementation Consultants to support large blocks of business May represent Implementation in large interdepartmental projects; new product and service rollouts, compliance/legal issues, best practice/procedure changes Travels to in-person finalist or kick-off calls

Requirements

2+ years knowledge of Employee Benefits Life and Disability products, provisions and service offerings required.
2+ years Employee Benefit Project Management and organizational skills required.
Customer facing and facilitation experience required.
Ability to develop strategic alliances with various internal and external business partners.
Proficient in MS Office Suite (Word, Excel, PowerPoint, Teams, MS Project).
Ability to travel up to 20% of the time.
Demonstrates proficiency in utilization of administrative systems (i.e. NSR, Prism/Promise, Case Management, Fusion, WFT, Document Management Folders, SharePoint sites).
Effective financial underwriting, marketing, relationship and account management capabilities.
Outstanding communication and overall audience assessment.
Fosters open communication that encourages team to express thoughts and ideas.
Negotiating and Influence– finds compromises between disparate points of view, builds constructive consensus.
Develop effective strategic relationships – Interacts effectively at all levels both within and outside the company.
Works well in ambiguous, "gray" situations.
Strong consultative, critical thinking and problem solving skills.
For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required.

Nice To Haves

Leave Management and Voluntary product experience a plus.
Prior Employee Benefit Implementation experience strongly preferred.

Responsibilities

Project management of National/Regional Accounts case implementations with an emphasis on communication, project and exception management.
Customer facing role that may require occasional travel to customer/broker finalist and kick off meetings.
Project managing the implementation of new, add issue cases and services on complex cases and ensuring all business partners complete requirements of the sold case process.
Project Manage the reimplementation of complex cases with acquisitions and major changes in account structures, ensuring all business partners complete requirements of the reimplementation process.
Accurately gathering data and documentation directly from the broker or customer, from the point of sale through the finalization of the Customers Implementation.
Attend customer/broker finalist & kick-off meetings in person or telephonically.
Facilitates the initial introduction of the implementation process, including creation and development of kick off materials.
Owns the completion and retention of implementation documentation.
Collaborates with Underwriting on pricing and plan design to ensure sold case proposals match customer needs found during data gathering.
Responsible for the development of finalist materials specific to Implementation process.
Presents virtually or in person, the Implementation process to the customer/broker during the pre-sale finalist presentation.
Adherence to Compliance policies and procedures including but not limited to encryption of emails as appropriate.
Actively participates in internal roundtables and consultation with the sales exec and internal business partners.
Responds to internal/external customer calls and correspondence related to the implementation of sold case and add issues.
Follows through on expressed commitment to the external/internal customers and if commitment cannot be met, provide clear expectations on next steps.
Researches and resolves customer issues, offering alternative solutions.
Provides consultation on benefits, plan designs and contract language that have been sold to the customer to ensure deliverables meet the customer's needs.
Responsible for ensuring customer deliverables are delivered accurately and timely.
Facilitates PG (Performance Guarantee) negotiations with client/broker and internal disciplines.
Drafts, negotiates, and distributes initial Agreements and Applications (PG's, ASO, LOI's, etc.) and coordinates client signatures and counter signatures.
Identify non-standard language, provisions or agreements that require consultation with other business.
Develop successful customer/broker relationships over a compressed timeframe to facilitate the Implementation.
Transition the case to field service team upon completion of the Implementation without service disruption to the customer.
Mentors and trains new team members.
May be overall project leader for other Implementation Consultants to support large blocks of business.
May represent Implementation in large interdepartmental projects; new product and service rollouts, compliance/legal issues, best practice/procedure changes.
Travels to in-person finalist or kick-off calls.