Implementation Consultant

Pavago

2h•Remote

About The Position

We’re hiring an Implementation Consultant to lead end-to-end SaaS implementation projects and ensure successful client onboarding, deployment, and adoption. This role combines technical project management, client-facing consulting, system configuration, process optimization, and implementation execution. You’ll work directly with clients to deploy software solutions, configure workflows, migrate data, manage integrations, and drive long-term adoption. This is not a passive coordination role. You will own implementations from Planning → Configuration → Deployment → Optimization. If you enjoy solving technical challenges, managing complex projects, and helping clients achieve measurable business outcomes — this role is a strong fit.

Requirements

3+ years of experience in SaaS implementation, implementation consulting, technical project management, software deployment, onboarding or systems consulting
Experience implementing SaaS platforms and software systems
Strong project management and stakeholder coordination skills
Business process mapping and workflow analysis experience
Excellent written and verbal English communication skills
Strong troubleshooting and analytical problem-solving ability
Ability to manage multiple client implementations simultaneously
Understanding of data migration workflows
Understanding of APIs and integrations
Understanding of workflow automation
Understanding of SaaS system configuration
Understanding of implementation testing and QA

Nice To Haves

PMP, PRINCE2, Agile, or related project management certifications
Experience with enterprise SaaS platforms
Familiarity with Salesforce, HubSpot, NetSuite, ERP systems, or CRM systems
Experience in customer success, onboarding, client enablement, or technical consulting
Experience supporting enterprise or mid-market clients

Responsibilities

Manage the complete implementation lifecycle from kickoff through go-live
Build implementation plans, timelines, milestones, and rollout strategies
Ensure projects are delivered on time, within scope, and with high client satisfaction
Coordinate cross-functional stakeholders throughout deployment
Analyze client workflows and operational processes
Identify implementation requirements and business objectives
Recommend scalable SaaS configurations and best practices
Translate business needs into technical solutions and workflows
Guide clients through implementation decisions and change management
Configure SaaS platforms based on client requirements
Customize workflows, automations, permissions, system logic, and operational processes
Ensure systems align with business goals and operational efficiency
Troubleshoot implementation and configuration issues
Manage data migration projects from legacy systems
Validate and ensure data accuracy and completeness
Coordinate system integrations and API workflows
Support platform connectivity and operational syncing across systems
Identify and resolve migration or integration risks proactively
Deliver onboarding sessions and end-user training
Create adoption plans and rollout strategies
Develop SOPs, implementation documentation, training guides, and configuration manuals
Ensure clients are fully enabled and confident post-launch
Maintain project trackers, timelines, and implementation dashboards
Communicate implementation progress clearly to stakeholders
Monitor risks, blockers, and dependencies
Coordinate internal teams, technical resources, and client stakeholders
Escalate issues proactively before timelines are impacted
Conduct implementation testing and validation
Coordinate User Acceptance Testing (UAT)
Ensure workflows, automations, and integrations function properly
Validate deployment quality before launch