Senior Software Engineer (S&O) - Team Lead/Manager

Ascom•Durham, NC

About The Position

Ascom is hiring a Senior Software Engineer for a technical leadership role in its delivery PMO. The position combines hands-on software engineering ownership, customer collaboration, and continuous improvement. The engineer designs, develops, customizes, and integrates scalable, secure, and maintainable solutions for customer projects while guiding other engineers and improving engineering practices. The role owns complex technical tasks and software delivery work packages, helps clarify requirements and plan projects, and resolves challenging software and integration issues. It also supports compliance with regulatory, security, and quality standards throughout the software lifecycle. The engineer contributes to consistent delivery practices through mentoring, documentation review, standard operating procedures, and cross-functional collaboration, and participates in customer reviews, handovers, and training. The successful candidate will bring extensive system integration and medical software experience, advanced software engineering and architecture expertise, and the ability to lead teams in international project environments. The role requires strong experience with SQL, XML, CSS, HTML, JavaScript, Microsoft SQL Server, and complex API integrations. HL7 knowledge is expected, while IHE and FHIR familiarity is an advantage. A bachelor's or master's degree, preferably in Computer Science or Engineering, or equivalent experience is sought. Fluency in English is required; a second language is an advantage. Ascom is committed to diversity, inclusion, and equal opportunity, and values different perspectives and backgrounds. People are judged by their skills, motivation, and potential.

Requirements

Bachelor’s or master’s degree, preferably in Computer Science or Engineering, or equivalent experience.
6–10 years of experience in system integration deployments within the relevant domain.
3–5 years of experience with medical software installation and configuration.
3–5 years of experience leading teams and working in international project environments.
Advanced software engineering and computer science expertise, including experience developing software products or systems aligned with product requirements.
Strong experience designing scalable, reliable system architectures and implementing cloud technologies in delivery environments.
Expertise in SQL, XML, CSS, HTML, and JavaScript; Microsoft SQL Server (MSSQL) experience is required.
Knowledge of HL7 standards.
Experience designing and managing complex API integrations to support system interoperability.
Advanced understanding of agile software development and delivery practices.
Ability to understand Ascom’s product portfolio and align solutions with customer needs.
Strong problem-solving and analytical skills, including root cause analysis and the ability to anticipate complex technical challenges.
Ability to coach engineers, provide technical direction, and collaborate effectively with senior stakeholders and cross-functional teams.
A customer-focused approach and ability to translate requirements into practical technical solutions.
Fluency in English.

Nice To Haves

Familiarity with IHE and FHIR.
Proficiency in a second language.

Responsibilities

Provide technical leadership for software engineering delivery and define standard work protocols for integrating complex software solutions into customer projects.
Design, develop, and customize scalable, secure, and maintainable software solutions; own complex technical tasks and software delivery work packages.
Define technical requirements and provide expert guidance during requirements clarification, customer workshops, and project planning.
Perform advanced troubleshooting and root cause analysis, resolve complex software and integration issues, and implement sustainable improvements.
Ensure software delivery activities comply with applicable regulatory, security, and quality standards throughout the software lifecycle.
Mentor junior and mid-level engineers, supporting technical development, consistent implementation practices, and knowledge sharing.
Review and approve technical documentation, including design specifications, test plans, and customer handover packages.
Collaborate with Project Management, QA, Service, and the Directors of PMO and Clinical Solutions to align technical decisions, delivery plans, and cross-functional standard work.
Define and implement internal standard operating procedures, quality standards, and regulatory guidelines across software delivery activities.
Participate in customer technical reviews and handovers, and deliver technical training for customers and colleagues through training materials and on-site sessions.
Evaluate and introduce technologies, frameworks, cloud approaches, and agile practices to improve solution scalability, reliability, and delivery efficiency.
Optimize resources and identify technical risks early to support efficient implementation and project profitability.