Senior Social Media & Communications Manager

PolyAI

9d•Remote

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is looking for a Senior Social Media & Communications Manager to own how we show up externally and internally. You’ll run our social channels, help shape the corporate narrative, elevate our leaders’ voices, and make sure our employees feel connected and informed. You’ll turn launches, customer moments, and category news into owned, earned, and paid social that lands. You'll sit inside Comms and work closely with PR, Brand and Content, and Product Marketing. This is a strategic role for someone who can set a communications roadmap and execute it, speaking fluently to both the enterprise buyer and the developer who builds on PolyAI. You're a builder You don’t wait on an agency to do the work. You build and run your own engine, using AI agents and automations to draft, version, repurpose, schedule, and report at a pace that scales beyond one person. The people who thrive here are AI-fluent, biased toward shipping, and spend their time on ideas that break through rather than tasks that can be automated away.

Requirements

7+ years in corporate communications, with experience spanning social, PR, and executive or internal comms
Hands-on experience at a B2B technology company, ideally a best-in-class scale-up
Strong social-native writing, with a feel for voice and platform differences
Comfort with enterprise buyers as the primary audience, with developer or technical audience experience a plus
Demonstrated track record of managing communications programs end-to-end, not just executing against a brief
Fluency with modern comms, social, listening, and scheduling tooling, and genuine eagerness to build AI into your workflow
A bias toward action and shipping, with the taste to keep quality high at speed

Nice To Haves

Experience with executive social, employee advocacy, video-first social, or community building is a plus.

Responsibilities

Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences
Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI
Partner with PR to elevate executive social and thought leadership presence
Build and run an employee advocacy program that extends our reach through the people who know us best
Partner with Brand and Content to create & adapt video, design, and editorial for social
Run social listening and community engagement, with a real-time monitoring and response capability
Report on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnel
Track and build a customer advocacy program, surfacing customer stories and amplifying advocates across channels
Partner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and execution

Benefits

Participation in the company’s employee share options plan
Comprehensive health coverage for you and your loved ones
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Sabbatical Program: 5-week paid sabbatical available after 5 years of employment