Senior Slots Supervisor

Red Hawk Casino•Placerville, CA

About The Position

Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of an assigned area in accordance with policies, procedures, and gaming regulations. The role supervises slot machine operations and slot floor staff, organizes shift assignments and staffing, verifies payouts and booth transactions, and helps maintain the security of departmental funds. It also supports revenue goals by ensuring machines are operational, tracks bank variances and check voids, contributes to team member staffing decisions and development, promotes departmental and property-wide promotions, and maintains knowledge of applicable gaming laws, regulations, internal controls, policies, and procedures. The supervisor promotes a fun atmosphere for casino guests and encourages mutual respect, dignity, integrity, open communication, conflict resolution, and team member retention through training and development. Duties listed are representative and are not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years of age.
At least 2 years of slot floor supervisory experience required.
Ability to perform each essential duty satisfactorily.
High school diploma or GED preferred, or college degree preferred.

Nice To Haves

High school diploma or GED.
College degree.

Responsibilities

Supervise slot machine operations and the performance of slot floor staff in the assigned area; communicate guest or team member problems to the manager.
Organize the assigned shift and area, including daily team member assignments, break schedules, and staffing levels.
Verify slot payouts, including jackpots and fills, and booth buying and selling; maintain security of departmental monies.
Support revenue goals by ensuring slot machines are operational and notifying slot maintenance when repairs are needed.
Supervise team member bank count-in and count-out when variances occur; record and track variances and check voids.
Make recommendations regarding hiring, suspension, evaluation, promotion, assignment, rewards, and discipline for team members within the supervisory span.
Support training programs and ensure team members receive adequate training and development.
Promote departmental and property-wide promotions.
Maintain current knowledge of applicable local jurisdiction gaming laws and regulations, property internal controls, policies, and procedures.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, integrity, open communication, conflict resolution, and team member retention.
Explain the reasons for procedures before they are carried out.