Director of Slots

Odawa Casino Resort•Mackinaw City, MI

About The Position

The Director of Slots Operations provides strategic leadership, operational oversight, and financial management for all aspects of the Slot Department, supporting Odawa Casino Resort’s mission, values, and business objectives. The role is responsible for maximizing slot revenue and return on investment through game mix management, floor optimization, team development, guest service, and regulatory compliance. It leads departmental planning, budgeting, staffing, and performance management, while fostering accountability, continuous improvement, and exceptional guest experiences. The Director serves on the Executive Team and contributes to the organization’s strategic direction. The position has access to confidential, sensitive, and proprietary business information. The Director oversees slot operations, including floor design, game selection and placement, machine performance, maintenance coordination, policies, procedures, and efficiency. The role analyzes performance and prepares reports and recommendations; manages departmental budgets, contracts, vendor relationships, and capital planning; and uses AutoCAD or similar software for floor layouts and equipment placement. It leads and develops Team Members, sets service standards, supports enterprise initiatives, and ensures compliance with Tribal Internal Controls, Tribal MICS, gaming regulations, and organizational policies. The position requires availability for operational needs, including emergencies and after-hours demands, and occasional business travel. The position works in a casino environment with exposure to secondhand smoke, crowds, and elevated noise levels. The schedule is flexible and may include evenings, weekends, holidays, and emergency response. Preference applies to Native Americans in accordance with applicable tribal law.

Requirements

Bachelor’s degree in Business Administration, Gaming Management, Hospitality Management, or a related field, and at least 10 years of progressively responsible slot operations leadership experience, including at least 5 years in senior-level management in a casino of similar size and complexity. An equivalent combination of education, training, certifications, and experience may be considered.
Experience using AutoCAD to support slot floor design, gaming layouts, and operational planning.
Experience managing gaming vendor relationships, including performance evaluation, contract compliance, service-level accountability, and gaming product implementation.
Extensive knowledge of slot operations, gaming floor management, and gaming industry best practices.
Advanced experience with casino slot management systems, preferably Synkros or equivalent.
Strong financial acumen and experience managing budgets, forecasts, and operational analysis.
Comprehensive understanding of Tribal MICS, internal controls, and gaming regulations.
Proven leadership, coaching, and succession-planning abilities.
Strong analytical, organizational, problem-solving, and decision-making skills.
Excellent verbal, written, and presentation communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to maintain confidentiality and exercise sound judgment.
Must meet Odawa Casino Resort supervisory and leadership training requirements.
Must be able to obtain a gaming license under LTBB Gaming Regulatory Commission regulations and serve in the position under applicable law.
Must be available for a flexible schedule that may include evenings, weekends, holidays, emergencies, and after-hours business demands; occasional travel is required.

Nice To Haves

Preference applies to Native Americans in accordance with applicable tribal law.

Responsibilities

Direct and oversee all Slot Department operations, including slot floor design, game selection and placement, machine performance, maintenance coordination, policies, procedures, and operational efficiency.
Optimize slot revenue through analysis of gaming performance, floor layouts, product mix, denomination configuration, and utilization rates.
Monitor slot machine financial, operational, and statistical performance on daily, weekly, monthly, quarterly, and annual bases.
Prepare and present operational and financial reports, recommendations, and performance analyses to the Executive Team.
Recommend enhancements to departmental controls, systems, procedures, and business processes.
Ensure department readiness for promotions, special events, and enterprise initiatives.
Use AutoCAD or similar design software to develop and evaluate slot floor layouts, gaming-space plans, and equipment placement strategies.
Develop and manage relationships with gaming manufacturers, vendors, and service providers; evaluate performance and ensure contractual, product, service-level, and project-delivery expectations are met.
Collaborate with gaming vendors on product innovation, capital investments, technology enhancements, and revenue-growth initiatives.
Develop, administer, and monitor departmental operating and capital budgets.
Analyze financial trends and key performance indicators to maximize profitability and operational effectiveness.
Manage gaming-related contracts and service agreements with the General Manager and Director of Finance.
Identify revenue-growth, expense-management, and return-on-investment opportunities.
Participate in gaming product evaluations, capital planning, vendor selection, contract reviews, and capital investment decisions.
Exercise people-management authority, including hiring, termination, promotion, transfer, training opportunities, performance evaluation, scheduling, discipline, and recommendations for merit increases.
Foster engagement, accountability, continuous learning, and service excellence; ensure Team Members have the training, resources, and support to meet expectations.
Establish and maintain guest service standards, evaluate performance, and implement strategies to improve the gaming experience.
Use guest feedback, operational data, industry trends, and best practices to improve service and performance.
Serve as an active Executive Team member, contribute to strategic planning, support enterprise initiatives, and collaborate across departments.
Ensure compliance with Tribal Internal Controls, Tribal MICS, gaming regulations, and organizational policies; maintain accurate operational and regulatory documentation.
Safeguard confidential information and maintain eligibility for gaming licensure and regulatory compliance.
Attend required meetings, training, and professional development; travel as required; support emergencies and after-hours business needs; perform other assigned duties.