Senior Slots Supervisor

Career Center•Placerville, CA

About The Position

Responsible for ensuring maximum guest service and satisfaction by organizing and supervising an assigned area in accordance with policies, procedures, and gaming regulations. The role supervises slot machine operations and slot floor staff, organizes shift assignments and breaks, verifies payouts and booth transactions, and maintains the security of departmental funds. It also supports revenue goals by keeping machines operational, tracks team member bank variances and check voids, and contributes to staffing decisions, training, development, and promotions. The supervisor maintains current knowledge of applicable gaming laws and regulations, property internal controls, policies, and procedures. The position also promotes a fun atmosphere for casino guests and fosters mutual respect, integrity, open communication, conflict resolution, and team member retention through training and development. Duties listed are representative and are not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 21 years of age.
At least 2 years of slot floor supervisory experience required.
High school diploma or GED preferred, or college degree preferred.
Must be able to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

High school diploma or GED preferred.
College degree preferred.

Responsibilities

Supervise slot machine operations and the performance of slot floor staff in the assigned area, and communicate guest or team member problems to the manager.
Organize the assigned shift and area, including daily team member assignments, break schedules, and staffing levels.
Verify slot payouts, including jackpots and fills, and booth buying and selling; maintain security of departmental monies.
Support revenue goals by ensuring slot machines are working and notifying slot maintenance when repairs are needed.
Supervise count-in and count-out of team member banks when variances occur, and record and track variances and check voids.
Make recommendations regarding hiring, suspension, evaluation, promotion, assignment, rewards, and discipline of team members within the supervisory span.
Support training programs and ensure team members receive adequate training and development.
Promote departmental and property-wide promotions.
Maintain current knowledge of applicable gaming laws and regulations, property internal controls, policies, and procedures.
Create a fun atmosphere for casino guests and encourage mutual respect, dignity, integrity, open communication, and conflict resolution among team members.
Support team member retention through involvement in training and development, and explain the reasons for procedures in advance.