Senior Services Engagement Engineer (multiple positions available)

SAP IT Business Systeme • Newtown Township, PA

21h • $127,525 - $196,010 • Hybrid

About The Position

SAP America, Inc. is hiring Senior Services Engagement Engineers at its Newtown Square, Pennsylvania location. The role is responsible for orchestrating delivery of contracted services and managing long-term customer relationships throughout the solution lifecycle, from discovery and innovation through design, build, and operations. The engineer coordinates premium engagement services, promotes successful adoption of SAP solutions, and proactively helps prevent or resolve critical situations. The role provides holistic support across the customer's SAP solutions, both on-premises and in the cloud, and executes a comprehensive service plan with a focus on innovation.

The position involves understanding customer business goals and requirements; determining engagement setup, strategy, and governance; managing customer stakeholders, including C-level interactions; planning services and establishing engagement roadmaps with detailed KPIs; and managing commercial and financial aspects of engagements. It also includes coordinating service delivery through SAP organizations, managing resources and governance, identifying risks and critical issues, planning mitigations, managing escalations, documenting and reporting engagement status, and working with SAP internal development, services, and sales stakeholders.

The role follows a hybrid work model and requires up to 80% domestic and international travel to customer sites. The annual base salary range is $127,525–$196,010, with a targeted combined compensation range of $135,600–$230,600, including the variable incentive target.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Business, or a related field, plus six years of experience in the offered or a related occupation; alternatively, a Master’s degree or foreign equivalent in one of these fields plus four years of experience. A three- or four-year Bachelor’s degree is accepted.
• At least four years of experience leading design, implementation, and change management projects.
• At least four years of experience with SAP project management, value management, and quality management practices.
• At least four years of experience facilitating, negotiating, and de-escalating in core SAP technical areas and platforms.
• At least four years of experience understanding business requirements, securing customer alignment, and working with delivery support teams.
• At least three years of experience with SAP solutions or partner technologies, including RISE or Enterprise Cloud Services.
• At least three years of experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform (BTP).
• At least three years of experience with SAP business and technical solution architectures.
• Ability to travel up to 80% domestically and internationally to customer sites.

Responsibilities

• Orchestrate delivery of contracted services and manage long-term customer engagement throughout the solution lifecycle.
• Manage delivery of premium engagement services to support successful SAP solution adoption and proactively prevent or resolve critical situations.
• Provide holistic support and coordination across the customer's on-premises and cloud SAP solutions.
• Execute a comprehensive service plan focused on innovation.
• Understand customer business goals and perform business analysis.
• Determine engagement setup, strategy, and governance.
• Manage customer stakeholders, including C-level interactions, with frequent face-to-face interactions.
• Develop, manage, and plan engagement services, including establishing an engagement roadmap with detailed KPIs.
• Manage commercial aspects of engagements to support customer satisfaction and referencability.
• Manage financial aspects of customer engagements, including forecast accuracy, revenue achievement, run rate, and margin.
• Define and coordinate services delivered through SAP organizations, including resource management and governance.
• Anticipate and identify risks and top issues and develop mitigation plans.
• Manage escalations for critical situations.
• Document and report engagement status.
• Manage internal SAP stakeholders across development, services, and sales.

Benefits

• SAP benefits are referenced, but specific benefits are not listed in the posting.
• The position is eligible for the Employee Referral Program subject to its eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior