Senior Services Engagement Engineer (multiple positions available)

SAP Careers•Newtown Township, PA

1d•$127,525 - $196,010•Hybrid

About The Position

SAP America, Inc. is hiring multiple Senior Services Engagement Engineers at its Newtown Square, Pennsylvania location. This role is responsible for orchestrating delivery of contracted services and managing long-term customer engagement relationships throughout the solution lifecycle, including discovery and innovation, design and build, and operations. The position coordinates premium engagement services to support successful adoption of SAP solutions, prevent and resolve critical situations, and provide holistic support across the customer’s SAP on-premises and cloud solutions. The engineer develops and executes comprehensive service plans focused on innovation, aligns engagement strategy and governance with customer business goals, and manages customer and SAP stakeholders. The role includes coordinating service delivery through SAP teams, managing resources and commercial and financial aspects of engagements, monitoring risks and escalations, and documenting and reporting engagement status. The position requires frequent face-to-face customer interactions, including with C-level stakeholders, and up to 80% domestic and international travel to customer sites. The role requires a qualifying degree and relevant experience in project leadership, SAP project and value management, technical facilitation, SAP technologies and architectures, and customer alignment. The annual base salary range is $127,525–$196,010; the targeted combined range, including variable incentive target, is $135,600–$230,600. Actual compensation depends on factors such as education, skills, experience, role scope, and location. Benefits information is referenced in the SAP North America Benefits materials.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Business, or a related field, and six years of experience in the offered role or a related occupation; a three- or four-year bachelor’s degree is accepted. Alternatively, a master’s degree or foreign equivalent in one of these fields and four years of relevant experience.
At least four years of experience leading design, implementation, and change management projects.
At least four years of experience with SAP project management, value management, and quality management practices.
At least four years of experience facilitating, negotiating, and de-escalating in core SAP technical areas and platforms.
At least four years of experience understanding business requirements, securing customer alignment, and working with delivery support teams.
At least three years of experience with SAP solutions or partner technologies, including RISE or Enterprise Cloud Services.
At least three years of experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform (BTP).
At least three years of experience with SAP business and technical solution architectures.
Ability to travel up to 80% domestically and internationally to customer sites.

Responsibilities

Establish and manage long-term customer engagement relationships throughout the solution lifecycle.
Manage delivery of premium engagement services to foster adoption of SAP solutions and proactively prevent or resolve critical situations.
Coordinate support across all SAP solutions used by the customer, including on-premises and cloud solutions.
Develop and execute a comprehensive service plan focused on innovation.
Understand customer business goals and conduct business analysis.
Determine engagement setup, strategy, and governance.
Manage customer stakeholders, including C-level interactions and frequent face-to-face engagement.
Develop, manage, and plan services, including establishing an engagement roadmap with detailed KPIs.
Manage commercial aspects of engagements to support customer satisfaction and referencability.
Manage financial aspects of customer engagements, including forecast accuracy, revenue achievement, run rate, and margin.
Define and coordinate services delivered through SAP organizations, including resource management and governance.
Anticipate and identify risks and major issues, and plan mitigations.
Manage escalations for critical situations.
Document and report engagement status.
Manage internal SAP stakeholders across development, services, and sales.