Senior Services Account Manager

Trane Italia • Latham, NY

21h • $98,300 - $229,800 • Onsite

About The Position

As a Senior Services Account Manager, you will join Trane's best-in-class Commercial HVAC team. This is an exciting opportunity to make a difference in building efficiency and sustainability through our Service offerings. In this role, you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a focus on providing customers a total solution for the most energy efficient buildings. You will bring your passion for solving problems, creating customer value, and building relationships to make an impact.

Requirements

• 5+ years of demonstrated experience or Bachelor’s Degree in Arts/Sciences (BA/BS).
• 5+ years of solution sales experience with a track record of achieving and exceeding sales targets.
• A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.
• Ability to engage multiple stakeholders, influencers, and key decision makers.
• Demonstrated ability to generate and qualify leads, facilitate customer conversations with business level insights to establish value and create demand, close new business and the grow existing account relationships.
• Strong financial and business acumen and self-starter mindset.
• Available for local travel.
• DL NUMBER - Driver License, Valid and in State
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Nice To Haves

• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

Responsibilities

• Leads customer conversations with business level insights to establish value and create demand.
• Actively listen to identify concerns.
• Acts as a facilitator to help the customer buy, including developing project business case, financial proforma, and validating business outcomes.
• Gather and validate preliminary information, perform facility walkthroughs, construction plan review or other requirements.
• Managing complaints, resolving conflicts, and negotiating solutions to reconcile differences while maintaining positive relationships.
• Forming trusting relationships with clients and allowing them to communicate their requirements and desires then offering solutions that provide value and meet their needs.
• Take a consultative and strategic approach to pursue new business and grow existing account relationships.
• Proactively assessing a situation and taking action without direction from someone else in anticipation of future problems, needs, or opportunities.
• Gathering and analyzing information and deriving insights about the context in which a business operates to identify opportunities and threats.
• Effectively target and identify opportunities.
• Facilitate discovery.
• Qualify opportunities early in the buying and selling process.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Working with sales teams to understand customer requirements, promote the sale of company products, and provide sales support.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior