Senior Services Account Manager

trane technologies•Town of Colonie, NY

22h•$98,300 - $229,800•Hybrid

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office. As a Senior Services Account Manager, you will join Trane's best-in-class Commercial HVAC team. This is an exciting opportunity to make a difference in building efficiency and sustainability through our Service offerings. In this role, you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a focus on providing customers a total solution for the most energy efficient buildings. You will bring your passion for solving problems, creating customer value, and building relationships to make an impact.

Requirements

5+ years of demonstrated experience or Bachelor’s Degree in Arts/Sciences (BA/BS).
5+ years of solution sales experience with a track record of achieving and exceeding sales targets.
Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.
Ability to engage multiple stakeholders, influencers, and key decision makers.
Demonstrated ability to generate and qualify leads, facilitate customer conversations with business level insights to establish value and create demand, close new business and the grow existing account relationships.
Strong financial and business acumen and self-starter mindset.
Available for local travel.
DL NUMBER - Driver License, Valid and in State Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Responsibilities

Leads customer conversations with business level insights to establish value and create demand. Actively listen to identify concerns.
Acts as a facilitator to help the customer buy, including developing project business case, financial proforma, and validating business outcomes. Gather and validate preliminary information, perform facility walkthroughs, construction plan review or other requirements.
Conflict Management: Managing complaints, resolving conflicts, and negotiating solutions to reconcile differences while maintaining positive relationships.
Consultative Selling: Forming trusting relationships with clients and allowing them to communicate their requirements and desires then offering solutions that provide value and meet their needs. Take a consultative and strategic approach to pursue new business and grow existing account relationships.
Initiative: Proactively assessing a situation and taking action without direction from someone else in anticipation of future problems, needs, or opportunities.
Industry and Market Analysis: Gathering and analyzing information and deriving insights about the context in which a business operates to identify opportunities and threats. Effectively target and identify opportunities. Facilitate discovery. Qualify opportunities early in the buying and selling process.
Prioritization: Developing specific goals and plans to prioritize, organize, and accomplish your work.
Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Team Selling: Working with sales teams to understand customer requirements, promote the sale of company products, and provide sales support.