Account Services Manager

Advanced Powder Products•Philipsburg, PA

2d•Onsite

About The Position

Advanced Powder Products, Inc. (APP) is hiring an Account Services Manager to join our rapidly growing technology company. For over two decades, APP has been developing and manufacturing complex net-shape components using metal injection molding (MIM) and 3D metal printing technologies for the medical, industrial and defense industries. Our proprietary technologies, ProtoMIM® and PrintalloyÒ position APP as the first choice for some of the largest Original Equipment Manufacturers (OEM) in the country. We design, engineer and produce metal components that improve the performance of our clients’ medical devices, hand tools, and sporting goods. At APP, we realize that we are only as good as our people. For that reason, we offer a competitive benefits package that includes PTO, paid holidays, 401k with company match, medical, dental, vision, long term and short-term disability life and AD&D insurance. Guided by four core values, we tackle complex challenges and push the boundaries of the industry. We encourage fun. We strive for excellence. We foster accountability. We promote transparency. As we continue to grow, APP looks to hire self-driven individuals who move fast and think big. We are just getting started! www.4-app.com

Requirements

Bachelor’s Degree in related field or at least 5 years applicable experience
Excellent oral, written and phone communication skills. (i.e. tone, vocabulary, subject knowledge, etc.)
Must have good organization and time management skills
Must have strong analytical skills and proficiency in Excel, Word, ERP systems, PowerPoint and Outlook
Strong commitment to customer advocacy and exceptional customer service
A detailed oriented, self-starter who thrives in a fast-paced environment
Ability to act as a liaison between multiple departments with efficiency
Possess diplomatic skills and be a quick, responsive thinker
Helpful in nature and have strong, friendly follow-up skills

Responsibilities

Respond to and remedy customer inquiries in a friendly, prompt, accurate manner
Provide error free entry of purchase orders into ERP
Manage and track production orders, contracts, and pricing with customers
Identify any supply issues and provide resolution
Develop and maintain thorough knowledge of customer needs and requirements and provide timely and accurate solutions
Planning, organizing and communicating production schedule for all manufacturing, engineering, and R&D products based on customer demand and production capacity
Develop and maintain thorough knowledge of APP manufacturing processes and constraints to enable accurate forecasts to external and internal customers
Advocate for the customer to ensure their needs are satisfied
Provide customers with manufacturing, inventory, and planning reports
Maintain excellent communication with our clients, sales and operations teams
Communicate demand needs and constraints to operations and be an active participant in creating resolution
Drive and monitor customer satisfaction
ERP / Custom Software implementation and use