Senior ServiceNow Platform Developer (1043) - Systems and Analytics - Department of Human Resources

City and County of San Francisco•San Francisco, CA

6d•$159,120 - $200,226•Hybrid

About The Position

The Department of Human Resources (DHR) is seeking a Senior ServiceNow Platform Developer specializing in HRSD workflows and Employee Journey Management. The role contributes to the technical development of applications that streamline Citywide HR case management, employee experiences, and end-to-end HR processes. It configures, customizes, and implements features and enhancements to HR services, workflows, integrations, and reporting and analytics in DHR’s ServiceNow HRSD instance, in partnership with senior technical leaders and architects. The DHR Systems and Analytics Team designs, maintains, and continuously improves technology systems supporting HR operations and analytics across the City and County of San Francisco. It manages core platforms, integrations, and infrastructure for secure, reliable, scalable digital services supporting City departments and programs, including employee service delivery, HR case management, workflow automation, data modeling and reporting, and platform integrations. The team supports HR operations across the City. This position is exempt from San Francisco Civil Service Rules and is at the discretion of the appointing officer for a period not to exceed three years (Category 18).

Requirements

Associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university, or equivalent coursework: at least 60 semester or 90 quarter credits, including at least 20 semester or 30 quarter credits in a listed or closely related field.
Three years of experience analyzing, installing, configuring, enhancing, and/or maintaining components of a system or platform.
One additional year of qualifying experience may substitute for the required degree; completion of the 1010 Information Systems Trainee Program may also substitute for the degree.
Advanced technical experience with ServiceNow HRSD is required, including enterprise plugins such as Agent Workspace, Employee Document Management, Employee Relations, Employee Journeys, Content Experiences, Platform Analytics, and Employee Center Pro.
Experience building products within or partnering with enterprise-level organizations is required.
Demonstrated ownership of ServiceNow application development and experience with custom scoped applications.
Experience with platform data integrations, transforms, ETL, REST APIs, and Integration Hub involving PII and confidential information in transit.

Nice To Haves

At least five years of experience with ServiceNow.
Deep understanding of ServiceNow system architecture and the ability to evaluate solution trade-offs with attention to long-term sustainability and platform health.
Experience with public-sector organizations and diverse employee bases.
Advanced ServiceNow certifications such as CIS-HR, ArchX, CTA, or CMA.

Responsibilities

Configure, enhance, and maintain ServiceNow HRSD applications, including HR Case Management, Configurable Workspaces, Knowledge, Employee Document Management, Employee Center Pro, and Employee Journeys.
Lead development projects for HR Case, Knowledge, and Employee Document Management.
Design and build HR Services, HR Templates, COEs, Record Producers, Catalog Items, and HR Case Workflows using Flow Designer and/or Workflow Editor.
Design and build UI actions, related lists, Workspace components, and form and panel configurations in HR Agent Workspace.
Implement HR Criteria, Role Assignment Rules, and user, group, and role logic, including criteria-based role assignment, for secure and accurate access control.
Design, develop, and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and other platform automation aligned with HRSD processes.
Co-lead unit testing, UAT support, incident resolution, and ongoing HRSD and system-wide platform optimization.
Create and maintain data imports, transform maps, data migration scripts, and ETL logic for HR data models and COE-specific tables.
Troubleshoot complex issues involving case routing, HR services, configurable workspaces, platform analytics, scope-to-scope security, and role-based access controls.
Co-lead ServiceNow platform upgrades, including plug-ins, patches, and family upgrades.
Collaborate with HR business stakeholders to translate requirements into user stories, system designs, and technical specifications.
Ensure compliance, data privacy, and security for employee records and personnel data across HRSD modules and system-wide.
Collaborate with the Product Delivery Team to plan and deliver product rollout communications and training to support adoption.