Senior ServiceNow ITOM Developer

BMO•Toronto, ON

3d•Hybrid

About The Position

We are looking for a Senior ServiceNow ITOM Developer to join our ServiceNow Platform team and help shape the next generation of IT Operations experiences. In this role, you will own both core ITOM BAU stability and exciting new AI-enabled integration use cases — starting with Microsoft Copilot for Teams. You will be a hands-on technical leader, building secure and scalable solutions across ServiceNow ITOM capabilities and modern integration patterns. If you enjoy solving complex operational challenges, improving platform reliability, and building real automation that users love — this is a high-impact role with strong visibility.

Requirements

5–8+ years of ServiceNow development experience, including ITOM exposure in enterprise production environments.
Strong hands-on development skills (JavaScript, Glide API, Script Includes, Business Rules).
Proven experience delivering solutions using ServiceNow best practices: secure coding, maintainability, scalability, performance awareness configuration-first mindset and controlled customization
Strong integration experience: Scripted REST APIs, REST/SOAP integrations, troubleshooting end-to-end failures
Practical ITOM experience across at least 2–3 areas: Discovery, Event Management, Service Mapping, Cloud Discovery (AWS/Azure/GCP), HAM, SAM
Strong ownership and ability to deliver independently.

Nice To Haves

ServiceNow certifications: CSA, CAD, CIS (Discovery/Event Management/Service Mapping)
IntegrationHub and Flow Designer experience
Microsoft ecosystem integration exposure: Teams, Power Platform, Graph API, Azure Functions
Understanding of GenAI integration principles: data grounding/retrieval, audit logging, risk mitigation

Responsibilities

Provide senior-level technical ownership for ServiceNow ITOM BAU support, ensuring stability and high availability.
Troubleshoot and resolve complex production issues across: ITOM, IT Asset Management, Security Operations applications as well as overall platform as needed MID Server, credential issues, Discovery failures, integration errors Alert ingestion, enrichment, correlation, routing, and noise reduction
Design and deliver AI-driven integrations with ServiceNow, starting with: Microsoft Copilot for Teams (Copilot/Teams-driven automation and IT workflows)
Enable AI-supported operational use cases such as: Incident/ticket creation, updates, and intelligent routing from Teams prompts Knowledge and record retrieval/summarization grounded in ServiceNow data Operational insights and alert/incident summaries for quicker decision-making
Build secure and scalable integration patterns using: Scripted REST APIs, authentication methods, integration monitoring and controls Orchestration and automation (Flow Designer / IntegrationHub where applicable)
Collaborate as part of a high-performing platform team –contributing to shared engineering standards, mentoring and support other developers through teamwork and knowledge sharing, and drive best practices through reusable patterns, documentation, and collaboration: Security-first development, performance optimization, maintainable solutions Controlled customization and production-ready documentation/runbooks