Senior ServiceNow Developer/Architect
About The Position
The Senior ServiceNow Developer/Architect leads the design, development, implementation, and optimization of enterprise ServiceNow solutions. This technical leader and trusted advisor is responsible for architecture, governance, delivery, and platform strategy across Hardware Asset Management (HAM), Software Asset Management (SAM), Strategic Portfolio Management (SPM), IT Service Management (ITSM), and Human Resources Service Delivery (HRSD). The role defines the platform architecture roadmap and development standards, leads solution architecture reviews, and ensures solutions are scalable, secure, performant, and maintainable. It also designs, develops, configures, and supports complex ServiceNow solutions, including custom applications, integrations, workflows, and platform experiences. The position implements and supports asset management, portfolio management, IT service management, and HR service delivery capabilities. It includes mentoring developers and administrators and working with stakeholders to translate business requirements into technical solutions.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 8+ years of ServiceNow platform development experience.
- 5+ years of ServiceNow solution architecture experience.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Proven delivery of enterprise-scale ServiceNow implementations.
- Strong expertise in HAM, SAM, SPM, ITSM, HRSD, CMDB, Discovery, and CSDM.
Nice To Haves
- Advanced experience with JavaScript and core ServiceNow development tooling, including Glide API, Script Includes, Business Rules, Flow Designer, and Integration Hub.
- Experience managing stakeholders and communicating technical solutions to business or executive audiences.
- ServiceNow Certified Technical Architect (CTA).
- CIS-ITSM, CIS-HAM, CIS-SAM, CIS-SPM, or CIS-HRSD certification.
- ITIL 4 or ITIL 5 certification.
- Experience with Agile and Scrum methodologies.
Responsibilities
- Define and maintain the ServiceNow platform architecture roadmap.
- Establish development standards, governance, and best practices.
- Lead solution architecture reviews and technical design sessions.
- Ensure platform scalability, security, performance, and maintainability.
- Design, develop, configure, and support complex ServiceNow solutions.
- Develop custom applications, integrations, workflows, business rules, and catalog items.
- Configure Flow Designer, Integration Hub, Service Portal, Employee Center, and Workspaces.
- Conduct code reviews and enforce quality standards.
- Implement HAM and SAM solutions.
- Design discovery, normalization, reconciliation, and compliance processes.
- Support software optimization, vendor audits, and asset lifecycle management.
- Implement demand, project, portfolio, resource, agile, and financial management capabilities for SPM.
- Create executive dashboards and reporting solutions.
- Architect Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog capabilities in alignment with ITIL best practices.
- Implement HR case management, employee lifecycle events, and self-service experiences while ensuring compliance with privacy and security requirements.
- Mentor developers and administrators.
- Partner with stakeholders to translate business requirements into solutions.
Benefits
- Employee Bonus Programs
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Basic Life, Voluntary Life, and AD&D Insurance
- Short-Term and Long-Term Disability Insurance
- Paid Time Off
- Paid Parental Leave
- Training and Professional Development
- Remote Work Opportunities
- Wellness Resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
