ServiceNow Moveworks Developer & Architect

NewRocket

6h

About The Position

NewRocket is hiring a hands-on ServiceNow Moveworks Developer & Architect to design, build, and roll out the Moveworks AI Assistant for enterprise customers, integrated end to end with the ServiceNow AI Platform. The role owns solution design, builds agents and plugins in Agent Studio, and guides clients and delivery teams from discovery through production. It works alongside NewRocket’s AI practice, forward deployed engineering squads, and FlightPath.AI teams.

The architect will design solutions integrating the Moveworks AI Assistant, Reasoning Engine, and enterprise search with ServiceNow workflows, AI Agents, Now Assist, and AI governance. The role translates IT, HR, and enterprise service use cases into agentic solutions spanning multiple systems, defines integrations and standards, and leads client design sessions and architecture reviews.

The developer will build and optimize Moveworks agents and plugins and configure the ServiceNow components they use. The role also tunes enterprise search and knowledge retrieval, troubleshoots execution using logs and analytics, promotes solutions across environments, and addresses production issues within scope.

The role owns Moveworks workstreams through agile discovery, design, build, testing, and deployment; mentors software engineers; contributes reusable accelerators and practices; and supports pre-sales scoping and solution presentations. The position is full-time. The description lists the location as “[Remote / Hybrid — city]” and travel as “[0–25%],” which appear to be placeholders rather than confirmed details.

Requirements

• At least 7 years implementing, configuring, or developing ServiceNow in two or more capabilities, including ITSM, HRSD, ITOM, or CSM.
• At least 2 years in a solution architect or technical lead role.
• At least 2 years of hands-on Moveworks experience with Agent Studio or Creator Studio plugins, AI Assistant configuration, enterprise search, or a comparable conversational AI platform.
• At least 4 years building integrations with REST/SOAP APIs, OAuth and other authentication models, MID Server, and cloud-to-cloud patterns, including bi-directional integrations.
• Strong ServiceNow scripting and development skills, including Business Rules, Client Scripts, Scripted REST APIs, Flow Designer, IntegrationHub, and UI Builder.
• Working knowledge of LLM concepts, including prompting, retrieval-augmented generation, agent orchestration, and evaluation of AI output quality.
• Experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Virtual Agent, or Predictive Intelligence.
• Client-facing consulting experience and ability to explain complex AI behavior plainly to IT leaders and business stakeholders.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Willingness and ability to continue education through ServiceNow competency certifications, module accreditations, and Moveworks Academy courses.

Nice To Haves

• ServiceNow CSA and CAD certifications; CIS-ITSM or CIS-HR; Now Assist or AI Agents micro-certifications.
• Moveworks Academy certification in Agentic Automation Engine or Agent Studio.
• ITIL 4 Foundation.
• Experience migrating Moveworks classic workspaces (Paths, Queries, Events) to the Agentic Automation Engine.
• Workday, Okta, Microsoft Teams, or Slack integration experience in an employee service context.
• Python or JavaScript experience beyond the ServiceNow platform, and familiarity with Model Context Protocol (MCP) or other agent tool standards.
• Prior experience at an Elite ServiceNow partner or a large consulting firm.

Responsibilities

• Design end-to-end solutions combining Moveworks AI Assistant, Reasoning Engine, and enterprise search with ServiceNow workflows, AI Agents, Now Assist, and AI governance.
• Translate IT, HR, and enterprise service use cases—including incident, request, access, asset, change, onboarding, and knowledge—into agentic solutions that complete work across systems.
• Define integration architecture across ServiceNow, identity platforms, HRIS, collaboration channels, and other SaaS tools using REST APIs, webhooks, and event-driven patterns.
• Set standards for plugin design, authentication, access control, launch rules, testing, and observability.
• Lead design sessions and architecture reviews with client IT, security, and platform teams.
• Configure, build, test, and optimize Moveworks Agent Studio agents and plugins, including Agentic Automation Engine, HTTP actions, conversational processes, and compound actions.
• Build ServiceNow components including Flow Designer, IntegrationHub spokes, Scripted REST APIs, Business Rules, and catalog and knowledge configurations used by agents.
• Tune enterprise search and knowledge retrieval (RAG) for answer quality and troubleshoot plugin triggering and execution using logs and analytics.
• Promote solutions across environments and remediate production issues within scope.
• Own Moveworks workstreams from discovery and design through build, test, and deployment using an agile delivery approach.
• Coach and mentor Senior Software Engineers and Software Engineers on agentic AI patterns.
• Contribute reusable accelerators, plugin templates, and leading practices to NewRocket’s AI practice, FlightPath.AI engagements, and the Intelligent Agent Crew catalog.
• Help pre-sales teams scope Moveworks opportunities and present solution designs to client leaders.
• Continue education in the ServiceNow platform and beyond, including ServiceNow competency certifications, module accreditations, and Moveworks Academy courses.

Benefits

• Official ServiceNow training to support earning multiple certifications.
• Support for professional growth.
• A stated focus on healthy work-life balance and a collaborative, innovative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior