Senior Service Technician, Hayward

Lucid Motors • Hayward, CA

9h • $39 - $54

About The Position

The Senior Service Technician is a field service role responsible for traveling to client locations to diagnose, maintain, and repair Lucid Motors vehicles. The technician works independently and as part of a team, with support from the closest service location. Lucid provides a service van or truck and the tools needed for the role. The position involves advanced electric-vehicle repairs, customer interactions, service documentation, and related service-advisor and parts duties.

Requirements

• At least 4 years of experience as a Service Technician or Diagnosis Technician.
• Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
• Prior experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric-vehicle powertrains.
• Experience in luxury automobile repair environments.
• Ability to work independently and as part of a team; self-sufficient and highly organized.
• Customer-facing experience with excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn proprietary DMS software.
• Ability to communicate effectively, verbally and in writing, with the Field Engineering Team regarding preliminary vehicle diagnoses.
• EPA 609 Certification.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

• Previous Mobile Service Technician experience.
• ASE Certified Master Technician.

Responsibilities

• Diagnose and repair electro-mechanical issues and perform diagnostics.
• Perform advanced EV repairs at partner locations and Service Centers.
• Maintain strong knowledge of high-voltage, low-voltage, and general electric-vehicle systems.
• Follow repair-order documentation procedures, including the Three C's.
• Use the appropriate software suite to document customer vehicle interactions accurately and completely.
• Communicate and collaborate with service-team members and customers.
• Perform Service Advisor and parts-department duties, including ordering, returns, and inventory management.
• Document client concerns accurately for diagnosis and repair.
• Invoice customers and collect payment.
• Perform customer-service tasks, including answering phones, scheduling appointments where needed, updating customers on repair status, and following up after repairs.
• Review appointment schedules to plan travel time and visit duration for mobile services.
• Travel within the assigned territory and to other service locations.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed