Senior Banker - Fairway Park - Hayward, CA

U.S. Bank•Hayward, CA

7d•Onsite

About The Position

U.S. Bank’s Senior Banker builds client relationships and provides financial guidance through in-person, appointment-based, and virtual channels, with a digital-first approach. The role assesses customers’ banking needs, obtains and processes customer and account information, explains deposit and loan products and services, and recommends solutions tailored to clients’ goals. It also delivers a consistent client experience, supports basic transactions, opens consumer and business accounts, completes service requests, and submits credit applications. The position requires registration with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role works from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Register with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z, including completion of required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customer needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs proactively and reactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach, follow-up, questions, and learning clients’ financial needs and banking channel preferences.
Identify solutions for new and existing clients by effectively engaging and communicating with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and deliver operational excellence and accuracy.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.