Senior Scheduling / Logistics Coordinator (Home Health, Full-Time + OT) | Jackson, OH - Scheduling

Home Care Network•Jackson, OH

9h•Onsite

About The Position

Home Care Network, Inc. (HCN) is a nurse-owned and locally led home health agency dedicated to delivering personalized support and empowering the independence of individuals in need of care across Ohio and Indiana. This role requires a consistent ability and willingness to work in our HCN Administrative Office in Jackson, OH. Rotating On-call shifts occur remotely. The role's mission is to drive operational excellence for a nurse-owned agency that puts people over profit. We are looking for a seasoned professional who has mastered the complexities of healthcare staffing, scheduling, or high-volume logistics to serve as a Senior Scheduling Coordinator. This role is seen as the Mission Control of the agency, optimizing workflows, ensuring clinicians are supported, and guaranteeing patients receive consistent, compassionate care. As a Senior member of the office team, this position acts as the bridge between clinical necessity and operational efficiency. HCN is known for its commitment to excellence and is a trusted provider of compassionate and tailored home care solutions with an excellent employer reputation. The office team is the backbone of the agency.

Requirements

Minimum 3 years of experience in scheduling, workforce coordination, or high-volume logistics function.
Familiarity with HIPAA and medical terminology.
Experience as a Lead, Assistant Manager, or Senior Coordinator where responsible for making independent decisions, OR 4+ years 'Scheduler' experience with demonstrable skills and results indicating ability to step into advanced position.
Advanced proficiency in Microsoft Excel, Outlook, and EMR/EHR or Scheduling software.
Rock-solid attendance history.
Ability to speak professionally with physicians and empathetically with Medicaid-eligible families.
Ability to stay calm under pressure and speak kindly to patients.
Work efficiently and precisely, with a sense of urgency and duty to find solutions.
Strong documentation, problem-solving, and coordination skills.
Ability to generate, evaluate and interpret data and formulate plans for corrective action / solutions identified.
Successful state and federal background check and pre-employment drug test.
Proven ability to manage work to meet daily, weekly and monthly deadlines.
Ability to succeed in a fast-paced environment requiring agility and flexibility in how work is approached, solved, and covered for teammates when necessary.
Experience and/or passion for effective marketing and communications (Email Marketing and/or SMS tools are a plus) and community outreach.

Nice To Haves

Home Health experience is a major plus.
Experts from other fast-paced industries like Logistics, Hospitality Management, or Medical Front-Office are welcome.
Prior experience with ContinuLink or Axxess EMR/EHR software, or other complex EMR/EHR/ERP systems.
Experience with CRM systems and methodology.
Associate or Bachelor's degree.
Forward-thinking mindset (experience using AI tools like ChatGPT for workflow efficiency is highly desirable!).

Responsibilities

Coordinate and execute scheduling, customer care, customer growth, and optimal business operations.
Support clerical, scheduling, HR, and communication activities essential to clients, employees, provider partners, and the agency's overall business operations.
Refine processes, introduce and implement innovative solutions, and mentor newer team members.
Manage the 'puzzle' of home health care with speed, accuracy, and empathy.
Navigate call-offs and emergency coverage.
Analyze schedules to reduce downtime and ensure caregivers have efficient, rewarding routes.
Serve as the high-level point of contact for families and physicians, ensuring every care plan is executed with 100% compliance.
Manage patient onboarding, payor authorizations, and payroll verification with impeccable accuracy.
Collaborate with Intake, Quality Assurance, Recruiting, and Management to identify growth opportunities and process improvements.
Generate reports and use data to solve scheduling gaps.
Schedule and lead internal meetings.
Manage work to meet daily, weekly, and monthly deadlines.
Manage several functions simultaneously.
Manage short and long-term projects simultaneously.

Benefits

Competitive Pay: Higher hourly rate for experienced coordinators ($16.50 – $18.50).
Growth Path: Direct access to Management and Director-level advancement.
Professional development support + 'promoted from within' preference.
Generous PTO
Occasional work-from-home flexibility.
Referral Bonuses: Unlimited bonuses for helping us find more great people (incl. lucrative 'side hustle' potential).
Qualifying Health, Dental & Vision Coverage Plans (Individual + Dependent(s)/Family) [eligible after 90 days].
Life, AD&D, and Short-Term Disability Insurance.
'Member Perks' corporate discounts on personal expenses.
Paid Orientation and recurring on-the-job training.