Scheduling Specialist (Home Health, Full-Time Scheduler + OT) | Jackson, OH - Scheduling

Home Care Network, Inc • Jackson, OH

1d • Hybrid

About The Position

Home Care Network, Inc. (HCN) is seeking a dedicated Scheduling Specialist to join their team in Jackson, OH. This full-time role is crucial for ensuring seamless care delivery by bridging the gap between patients needing critical care and caregivers seeking suitable schedules. The Scheduling Specialist will manage the coordination of home health care services, acting as a key point of contact for patients, families, and physicians. Responsibilities include patient onboarding, verifying payroll accuracy, maintaining compliance documentation, and responding to real-time scheduling changes to ensure uninterrupted patient care. The role also involves collaborating with Intake and Recruiting teams to identify staffing needs and opportunities for new clients. HCN emphasizes a mission of empowering independence through heart-led care and coordination, prioritizing patient well-being.

Requirements

• High School Diploma (or equivalent)
• 2+ years of experience in scheduling or high-volume customer service role with impeccable work results.
• 3+ years of experience with Microsoft Office (including Word, Excel, and business email (Outlook preferred).
• Comfortable navigating multiple screens and systems.
• 1+ year confidently using Appointment / Scheduling software or equivalent.
• 2+ years confidently using Google/Chrome, Bing, and similar internet browsers.
• Experience using Modern computer/laptop equipment, phone system and electronic device technology.
• Rock-Solid Dependability: A track record of excellent attendance is a must.
• Strong interpersonal communication skills (verbal, written, and in-person, phone, and written), including customer service and professional/executive communication.
• Must have a positive, professional attitude toward all clients, employees, and partners.
• The ability to stay calm under pressure and speak kindly to patients who may be going through a hard time.
• Work efficiently and precisely, with a sense of urgency and duty to find solutions for our patients, our employees / their caregivers, and the health of the company.
• Strong documentation, problem-solving and coordination skills.
• Ability to generate, evaluate and interpret data and formulate plans for corrective action / solutions identified.
• Successful state and federal background check and pre-employment drug test are required.
• Proven ability to manage work to meet daily, weekly and monthly deadlines.
• Ability to succeed in a fast-paced environment requiring agility and flexibility in how work is approached, solved, and covered for teammates when necessary.
• Demonstrates ability to manage several functions simultaneously.
• Track record of successfully managing short and long-term projects simultaneously.

Nice To Haves

• 3+ years in a Medical/Home Health scheduling role.
• Associate or bachelor's degree.
• Familiarity with HIPAA regulations and knowledge of medical terminology and/or general medical background highly desired.
• Experience with Microsoft Teams and EMR/EHR software.
• Familiarity with ChatGPT or other AI tools to improve efficiency.
• Experience and/or passion for effective marketing and communications (Email Marketing and/or SMS tools are a plus) and community outreach.

Responsibilities

• Aligning patient needs with the right caregivers to ensure seamless, safe coverage.
• Serving as the professional point of contact for patients, families, and physicians.
• Handling patient onboarding, verifying payroll accuracy against services delivered, and maintaining compliance documentation.
• Responding to real-time changes (like call-offs) with agility to ensure patient care is never interrupted.
• Working with Intake and Recruiting teams to identify where we need more hands on deck.
• Accurately maintaining schedules for requested client services, monitoring scheduled visits for all patients/employees in their business units of responsibilities.
• Providing direction to field staff and communicates with nurse case managers as needed to ensure that safe, effective coverage of client requests and care needs are maintained by field staff in accordance with each client's physician orders.
• Verifying employee payments aligned with services and schedules.
• Participation in determining hiring needs and opportunities to add new clients, with our Client/Candidate Intake team.
• Executing clerical tasks associated with patient onboarding and compliance, physician orders and care plans, and patient certification/authorization prior to their appointments.
• Clerical tasks related to client coordination.
• Delivering and ensuring client and employee satisfaction, and easy, smart operations with payors and partners.
• Supporting company-wide growth initiatives and strategic goals.
• Coordinate with Intake and Recruiting teams on staffing needs.
• Coordinate with Quality Assurance and other teams to support and execute communications with physicians, clients, service administrators, payers, and employees.
• Rotates on-call duties after hours with other Schedulers.
• Accept and coordinate coverage of call-offs for scheduled shifts.
• Fill open shifts for assigned sites.
• Review payroll reports for accuracy between reported hours and services delivered, and update/correct as needed.
• Updating scheduling software with shift change information; monitoring to ensure accurate reflections of field staff coverage.
• Notify site clinical staff of all schedule changes via email distribution list.
• Notify Case Managers of missed visits.
• Generate required reports.
• Generate monthly schedules.
• Assist with billing and posting payments.
• Maintain confidentiality in all aspects of the job.
• Participate in special projects and initiatives as directed.
• Performs other related office duties and responsibilities as deemed necessary, including but not limited to: Filing, faxing, copying, answering phones, document scanning/saving and transposing, data management and maintenance within software systems, and maintenance of office inventory and equipment.

Benefits

• Flexible schedules include occasional "work from home" days (w/ advance approval from management)
• Paid Time Off (PTO)
• Qualifying Health, Dental & Vision Coverage Plans (Individual + Dependent(s)/Family) [eligible after 90 days]
• Life, AD&D, and Short-Term Disability Insurance
• "Member Perks" corporate discounts on personal expenses
• Paid Orientation and recurring on-the-job training
• Professional development assistance
• Generous, unlimited Employee Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED