Senior Scheduling / Logistics Coordinator (Home Health, Full-Time + OT) | Jackson, OH - Scheduling

Home Care Network, Inc•Jackson, OH

1d•Hybrid

About The Position

This role requires a consistent ability and willingness to work in our HCN Administrative Office (731 E. Main Street, Jackson, OH 45621). Rotating On-call shifts occur remotely. The Role's Mission: Driving operational excellence for a nurse-owned agency that puts people over profit. We are looking for a seasoned professional who has mastered the complexities of healthcare staffing, scheduling, or high-volume logistics-to serve as a Senior Scheduling Coordinator, either currently serving in a more senior / advanced scheduling position or has the experience to succeed in an elevated position and is ready to be recognized for their accomplishments and apply their knowledge in our agency. Home Care Network, Inc. (HCN) is a nurse-owned and locally led home health agency dedicated to delivering personalized support and empowering the independence of individuals in need of care across Ohio and Indiana. This means our patients' well-being -not a bottom line- comes first. Established in 1993, we specialize in serving the Medicaid-eligible population, and collaborates with commercial insurance, veterans and specialty insurance, and Medicare. Known for its commitment to excellence, Home Care Network, Inc. is a trusted provider of compassionate and tailored home care solutions with an excellent employer reputation. Our skilled team of clinicians, aides, and care professionals provides life-changing care in the home, but they can't do it alone. Our office team is the backbone of this agency. Beyond the Calendar: Most agencies see scheduling as a clerical task. At Home Care Network (HCN), we see it as a logistical art form. In this role, you aren't just "filling shifts." You are the Mission Control of our agency. You will optimize workflows, ensure our clinicians are supported, and most importantly, guarantee that our patients receive the consistent, compassionate care they deserve. As a Senior member of our office team, you will be the bridge between clinical necessity and operational efficiency. Why Experienced Professionals Choose HCN Stability & Reputation: Locally led and established since 1993. We aren't a revolving door; we are a career destination, a partner in your career growth, and promote from within at all opportunities. Schedule & Respect: Monday – Friday, 8am – 5pm (with flexibility). We respect your lunch hour and your work-life balance. Requires occasional/rotating paid "On-call duties" performed remotely outside of standard business hours, consisting of company Hotline Phone/Message monitorization. The "Lead" Impact: Surrounded by friendly, dedicated professionals, you directly coordinate and execute scheduling, customer care, customer growth, and optimal business operations to ensure this area of the business runs brilliantly. This role works alongside Schedulers plus Customer Service and Quality Assurance team members, as well as staff and management across all business units to support clerical, scheduling, HR, and communication activities that are essential to our clients, employees, provider partners, and the agency's overall business operations. Reporting directly to HCN's Call Center & Scheduling Manager, under HCN's Director of Operations, this position is more than "a Scheduler" as you will be helping to refine processes, introduce and implement innovative solutions, and mentor newer team members. Opportunities for advancement, promotion, and people/team management (with direct reports) are all available with proven skill sets and consistently demonstrated results. Your Impact: The Day-to-Day With speed, accuracy, and a healthy dose of empathy, you will manage the "puzzle" of home health care. You'll be responsible for: Complex Problem Solving: Navigating call-offs and emergency coverage with the calm of a seasoned pro. Strategic Optimization: Analyzing schedules to reduce downtime and ensure our caregivers have efficient, rewarding routes. Patient Advocacy: Serving as the high-level point of contact for families and physicians, ensuring every care plan is executed with 100% compliance. Operational Backbone: Managing patient onboarding, payor authorizations, and payroll verification with impeccable accuracy. Leadership Support: Collaborating with Intake, Quality Assurance, Recruiting, and Management to identify growth opportunities and process improvements.

Requirements

Minimum 3 years of experience in scheduling, workforce coordination, or high-volume logistics function.
Familiarity with HIPAA and medical terminology.
Experience as a Lead, Assistant Manager, or Senior Coordinator where responsible for making independent decisions, or 4+ years "Scheduler" experience with demonstrable skills and results indicating ability to step into advanced position.
Advanced proficiency in Microsoft Excel, Outlook, and EMR/EHR or Scheduling software.
Comfortable generating reports and using data to solve scheduling gaps, as well as scheduling/leading internal meetings.
Rock-solid attendance history.
Ability to speak professionally with physicians and empathetically with Medicaid-eligible families.
Ability to stay calm under pressure and speak kindly to patients.
Work efficiently and precisely, with a sense of urgency and duty to find solutions.
Strong documentation, problem-solving and coordination skills.
Ability to generate, evaluate and interpret data and formulate plans for corrective action / solutions identified.
Successful state and federal background check and pre-employment drug test.
Proven ability to manage work to meet daily, weekly and monthly deadlines.
Ability to succeed in a fast-paced environment requiring agility and flexibility.
Demonstrates ability to manage several functions simultaneously.
Track record of successfully managing short and long-term projects simultaneously.

Nice To Haves

Home Health experience.
Experience from other fast-paced industries like Logistics, Hospitality Management, or Medical Front-Office.
Prior experience with ContinuLink or Axxess EMR/EHR software, or other complex EMR/EHR/ERP systems.
Experience with CRM systems and methodology.
Associate or Bachelor's degree.
Experience using AI tools like ChatGPT for workflow efficiency.
Experience and/or passion for effective marketing and communications (Email Marketing and/or SMS tools are a plus) and community outreach.

Responsibilities

Manage the "puzzle" of home health care with speed, accuracy, and empathy.
Navigate call-offs and emergency coverage.
Analyze schedules to reduce downtime and ensure caregivers have efficient, rewarding routes.
Serve as a high-level point of contact for families and physicians, ensuring care plan execution with 100% compliance.
Manage patient onboarding, payor authorizations, and payroll verification.
Collaborate with Intake, Quality Assurance, Recruiting, and Management to identify growth opportunities and process improvements.
Coordinate and execute scheduling, customer care, customer growth, and optimal business operations.
Support clerical, scheduling, HR, and communication activities.
Refine processes, introduce and implement innovative solutions, and mentor newer team members.
Perform occasional/rotating paid "On-call duties" remotely outside of standard business hours, consisting of company Hotline Phone/Message monitorization.

Benefits

Competitive Pay: Higher hourly rate for experienced coordinators ($16.50 – $18.50).
Growth Path: Direct access to Management and Director-level advancement.
Professional development support
"Promoted from within" preference.
Generous PTO
Occasional work-from-home flexibility.
Referral Bonuses: Unlimited bonuses for helping us find more great people (incl. lucrative "side hustle" potential)
Qualifying Health, Dental & Vision Coverage Plans (Individual + Dependent(s)/Family) [eligible after 90 days]
Life, AD&D, and Short-Term Disability Insurance
"Member Perks" corporate discounts on personal expenses
Paid Orientation and recurring on-the-job training
OT Pay