Scheduling Specialist (Home Health, Full-Time Scheduler + OT) | Jackson, OH - Scheduling

Home Care Network • Jackson, OH

9h • Onsite

About The Position

Home Care Network, Inc. (HCN) is seeking a dedicated Scheduling Specialist to join our administrative team in Jackson, OH. This role is crucial for ensuring seamless care delivery by matching patient needs with the right caregivers and managing schedules. As a Scheduling Specialist, you will be the bridge between patients receiving critical care and caregivers finding their perfect schedule, acting as a navigator to ensure no patient is left behind and every employee feels supported. This position offers a culture of care, work-life balance, and opportunities for growth within the company.

Requirements

• High School Diploma (or equivalent)
• 2+ years of experience in scheduling or high-volume customer service role with impeccable work results.
• 3+ years of experience with Microsoft Office (including Word, Excel, and business email (Outlook preferred).
• 1+ year confidently using Appointment / Scheduling software or equivalent.
• 2+ years confidently using Google/Chrome, Bing, and similar internet browsers.
• Experience using Modern computer/laptop equipment, phone system and electronic device technology.
• A track record of excellent attendance is a must.
• Strong interpersonal communication skills (verbal, written, and in-person, phone, and written), including customer service and professional/executive communication.
• Must have a positive, professional attitude toward all clients, employees, and partners.
• The ability to stay calm under pressure and speak kindly to patients who may be going through a hard time.
• Strong documentation, problem-solving and coordination skills.
• Ability to generate, evaluate and interpret data and formulate plans for corrective action / solutions identified.
• Successful state and federal background check and pre-employment drug test are required.
• Proven ability to manage work to meet daily, weekly and monthly deadlines.
• Ability to succeed in a fast-paced environment requiring agility and flexibility in how work is approached, solved, and covered for teammates when necessary.
• Demonstrates ability to manage several functions simultaneously.
• Track record of successfully managing short and long-term projects simultaneously.

Nice To Haves

• 3+ years in a Medical/Home Health scheduling role.
• Associate or bachelor's degree.
• Familiarity with HIPAA regulations and knowledge of medical terminology and/or general medical background highly desired.
• Experience with Microsoft Teams and EMR/EHR software.
• Familiarity with ChatGPT or other AI tools to improve efficiency.
• Experience and/or passion for effective marketing and communications (Email Marketing and/or SMS tools are a plus) and community outreach.

Responsibilities

• Aligning patient needs with the right caregivers to ensure seamless, safe coverage.
• Serving as the professional point of contact for patients, families, and physicians.
• Handling patient onboarding, verifying payroll accuracy against services delivered, and maintaining compliance documentation.
• Responding to real-time changes (like call-offs) with agility to ensure patient care is never interrupted.
• Working with Intake and Recruiting teams to identify staffing needs.
• Accurately maintaining schedules for requested client services, monitoring scheduled visits for all patients/employees in their business units of responsibilities.
• Providing direction to field staff and communicates with nurse case managers as needed to ensure that safe, effective coverage of client requests and care needs are maintained by field staff in accordance with each client's physician orders.
• Verifying employee payments aligned with services and schedules.
• Participation in determining hiring needs and opportunities to add new clients.
• Executing clerical tasks associated with patient onboarding and compliance, physician orders and care plans, and patient certification/authorization prior to their appointments.
• Clerical tasks related to client coordination.
• Delivering and ensuring client and employee satisfaction, and easy, smart operations with payors and partners.
• Supporting company-wide growth initiatives and strategic goals.
• Coordinate with Intake and Recruiting teams on staffing needs.
• Coordinate with Quality Assurance and other teams to support and execute communications with physicians, clients, service administrators, payers, and employees.
• Accept and coordinate coverage of call-offs for scheduled shifts.
• Fill open shifts for assigned sites.
• Review payroll reports for accuracy between reported hours and services delivered, and update/correct as needed.
• Updating scheduling software with shift change information; monitoring to ensure accurate reflections of field staff coverage.
• Notify site clinical staff of all schedule changes via email distribution list.
• Notify Case Managers of missed visits.
• Generate required reports.
• Generate monthly schedules.
• Assist with billing and posting payments.
• Maintain confidentiality in all aspects of the job.
• Participate in special projects and initiatives as directed.
• Performs other related office duties and responsibilities as deemed necessary, including but not limited to: Filing, faxing, copying, answering phones, document scanning/saving and transposing, data management and maintenance within software systems, and maintenance of office inventory and equipment.

Benefits

• Qualifying Health, Dental & Vision Coverage Plans (Individual + Dependent(s)/Family) [eligible after 90 days]
• Life, AD&D, and Short-Term Disability Insurance
• "Member Perks" corporate discounts on personal expenses
• Paid Orientation and recurring on-the-job training
• Professional development assistance
• Generous, unlimited Employee Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED