Senior Scheduling Coordinator | Outpatient Cardiology | Downtown ORL

Orlando Health•Orlando, FL

About The Position

At Orlando Health Heart and Vascular Institute, a multidisciplinary team of cardiologists, heart and vascular surgeons, and cardiovascular professionals provides care across 40 specialties and 24 locations in Central Florida. The institute is part of Orlando Health and includes a network of community and specialty hospitals. The Senior Scheduling Coordinator communicates regularly with physicians, patients, ancillary departments, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. The role maintains departmental schedules, supports accurate patient registration and preparation, coordinates with clinical and business staff, and helps train or mentor team members.

Requirements

High school diploma.
Medical terminology and/or basic anatomy training.
Three years of experience in clinical registration and scheduling.
Accurate use of medical terminology, multi-line phones, and word-processing and spreadsheet applications.
Knowledge of computer applications and equipment such as multi-line telephone systems, printers, copiers, and fax machines, including required data entry.

Nice To Haves

An associate degree in Business, Information Systems, a clinical field, or a related area may substitute for up to two years of experience.

Responsibilities

Maintain appropriate departmental schedules.
Gather and enter patient demographic information, verify insurance and authorizations, and schedule appointments and procedures accurately.
Communicate procedure preparation instructions, arrival times, and arrival locations to patients.
Enter and distribute charge management processes daily and schedule or cancel multiple diagnostic and interventional procedures.
Review schedules daily and communicate changes to appropriate staff.
Serve as a liaison between clinical and business staff to support effective patient management.
Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and arrival.
Assist in training or mentoring team members.
Monitor daily workload and prioritize work according to departmental needs.
Communicate with Patient Access and clinical departments about registration and scheduling issues.
Take a proactive role in resolving problems.
May provide feedback to the manager regarding human resources functions, including hiring, coaching, and counseling.
Maintain punctual and regular attendance and comply with Orlando Health policies and procedures.