Senior SAP Project Manager, SOFG

Infosys•Knoxville, TN

About The Position

The Senior SAP Project Manager will lead SAP S/4HANA AMS service delivery and customer relationship management. The role serves as the primary onsite contact for operational issues, priorities, escalations, and service performance, and governs SLA/KPI performance, incident and problem management, backlog, changes, and minor enhancements. The position coordinates functional and technical teams across SAP areas including FICO, O2C/SD, P2P/MM, Master Data, CAR, EWM, BTP, ABAP, Fiori, Basis, and Security. The role leads operational governance, service reviews, escalation management, risk tracking, and executive reporting. It works with business and IT stakeholders to understand priorities and translate them into delivery actions, while driving root-cause analysis, problem reduction, automation, knowledge management, and continuous service improvement. The project manager coordinates onsite, offshore, third-party/vendor, and SAP teams and drives the Critical/Major Incident management process. The role also defines project objectives and scope aligned with business goals, coordinates sprint planning and meetings, evaluates deliverables, identifies and mitigates risks, and embeds quality planning into project workflows. Additional responsibilities include estimating projects, monitoring budgets, optimizing resource allocation, supporting technical and commercial proposals, planning team resources, conducting performance appraisals, and supporting professional development. This position is part of Infosys's Retail, Consumer Goods, and Logistics unit, which works with clients on technology-enabled business goals, operational efficiency, innovation, and sustainable growth. The role may require relocation and/or travel to the work or project location. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys states it cannot provide immigration sponsorship for this role.

Requirements

Strong experience managing SAP S/4HANA AMS or application support engagements.
Good understanding of SAP-enabled retail business processes and production support environments.
Strong ITIL/service management, governance, and stakeholder-management skills.
Demonstrated ability to manage business-critical incidents and customer escalations.
Excellent communication and executive stakeholder-management skills.
Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
Authorization to work in the United States for any employer without employer-based visa sponsorship.

Responsibilities

Own end-to-end SAP S/4HANA AMS service delivery and customer relationship management.
Serve as the primary onsite point of contact for operational issues, priorities, escalations, and service performance.
Govern SLA/KPI performance, incident and problem management, backlog, changes, and minor enhancements.
Coordinate functional and technical teams across FICO, O2C/SD, P2P/MM, Master Data, CAR, EWM, BTP, ABAP, Fiori, Basis, and Security.
Lead operational governance, service reviews, escalation management, risk tracking, and executive reporting.
Work with business and IT stakeholders to understand business priorities and translate them into delivery actions.
Drive root-cause analysis, problem reduction, automation, knowledge management, and continuous service improvement.
Coordinate effectively with onsite, offshore, third-party/vendor, and SAP teams.
Drive the Critical/Major Incident management process.
Define project objectives and scope in alignment with business goals and coordinate delivery with stakeholders.
Coordinate sprint planning and meetings with technical teams and stakeholders, and maintain relationships with mid-level and senior client representatives.
Evaluate project deliverables and drive adoption of methodologies and tools that improve project execution and outcomes.
Identify and mitigate risks, and work with quality assurance teams to embed quality planning into project workflows and deliverables.
Develop and run project estimates, monitor budget performance, and optimize resource allocation.
Support preparation of technical and commercial proposals aligned with client needs and organizational capabilities.
Participate in resource allocation planning, conduct performance appraisals, and facilitate professional development.