Senior SAP Project Manager, SOFG

Infosys

About The Position

The Senior SAP Project Manager will lead SAP S/4HANA Application Management Services (AMS) delivery and customer relationship management. The role is responsible for aligning project objectives and scope with business goals, coordinating project planning and delivery, monitoring outcomes and budgets, and maintaining strong relationships with client stakeholders. It serves as the primary onsite contact for operational priorities, issues, escalations, and service performance. The role governs SLA and KPI performance, incident and problem management, backlog, changes, minor enhancements, operational reviews, risk tracking, and executive reporting. It coordinates functional and technical teams across SAP domains, and works with business and IT stakeholders to translate priorities into delivery actions. The position also drives root-cause analysis, problem reduction, automation, knowledge management, continuous service improvement, and major incident management. It may require relocation and/or travel to the work or project location.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
Demonstrated experience managing complex ERP projects, including scope definition, resource allocation, and progress monitoring.
Ability to manage project economics and delivery, solve problems, and steer project outcomes.
Strong relationship-management skills with mid- and senior-level client stakeholders.
Strong leadership abilities to foster team performance and growth.
Ability to manage SAP S/4HANA AMS service delivery and customer relationships.
Ability to govern SLA/KPI performance, incidents, problems, backlog, changes, and minor enhancements.
Ability to coordinate functional and technical SAP teams across FICO, O2C/SD, P2P/MM, Master Data, CAR, EWM, BTP, ABAP, Fiori, Basis, and Security.
Ability to lead operational governance, service reviews, escalations, risk tracking, and executive reporting.
Ability to drive root-cause analysis, problem reduction, automation, knowledge management, continuous service improvement, and critical/major incident management.
Candidates must be authorized to work in the United States for any employer without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship now or in the future.

Nice To Haves

Strong experience managing SAP S/4HANA AMS or application support engagements.
Good understanding of SAP-enabled retail business processes and production support environments.
Strong ITIL/service management, governance, and stakeholder-management skills.
Demonstrated ability to manage business-critical incidents and customer escalations.
Excellent communication and executive stakeholder-management skills.

Responsibilities

Define project objectives and scope in alignment with business goals and coordinate delivery with stakeholders.
Coordinate sprint planning and meetings with technical teams and stakeholders, while maintaining relationships with mid-level and senior client representatives.
Evaluate project deliverables and promote methodologies and tools that improve project execution and outcomes.
Identify and mitigate risks, and collaborate with quality assurance teams to incorporate quality planning into workflows and deliverables.
Develop project estimates, monitor budget performance, and optimize resource allocation.
Support preparation of technical and commercial proposals aligned with client needs and organizational capabilities.
Plan resource allocation, conduct performance appraisals, and support team professional development.
Own end-to-end SAP S/4HANA AMS service delivery and customer relationship management.
Act as the primary onsite contact for operational issues, priorities, escalations, and service performance.
Govern SLA/KPI performance, incident and problem management, backlog, changes, and minor enhancements.
Coordinate functional and technical teams across FICO, O2C/SD, P2P/MM, Master Data, CAR, EWM, BTP, ABAP, Fiori, Basis, and Security.
Lead operational governance, service reviews, escalation management, risk tracking, and executive reporting.
Work with business and IT stakeholders to understand priorities and translate them into delivery actions.
Drive root-cause analysis, problem reduction, automation, knowledge management, and continuous service improvement.
Coordinate effectively with onsite, offshore, third-party/vendor, and SAP teams.
Drive the Critical/Major Incident management process.