Senior Salesforce Engineer

Sonos•Boston, MA

5d•$165,000 - $206,000•Hybrid

About The Position

At Sonos, we are dedicated to creating the ultimate listening experience for our customers, which begins with fostering an inclusive and collaborative environment. As a Senior Salesforce Engineer, you will play a crucial role in our hybrid work model, based within commuting distance of our Boston, MA office. This position is foundational to delivering exceptional experiences for customers, partners, and internal teams, with Salesforce at its core. You will work across our CRM ecosystem, which includes Sales Cloud, Service Cloud, Experience Cloud, Order Management, and B2B/B2C Commerce, powered by Agentforce. In this hands-on, individual contributor role, you will tackle complex engineering challenges, merging deep software development skills with Salesforce solution architecture to scale how Sonos serves its customers.

Requirements

8+ years of hands-on Salesforce engineering experience, with a record of independently delivering complex solutions through production support.
Strong expertise in Apex, Lightning Web Components, Salesforce Flow, SOQL, and the Salesforce data model.
Deep hands-on expertise in Service Cloud and Service Console, including case management, agent workflows, and integrations that support contact center operations.
Experience designing Salesforce solutions and making architectural decisions for complex business processes and integrations.
Experience designing API integrations and reasoning about authentication, asynchronous processing, failure handling, and data consistency.
Strong understanding of Salesforce platform limits, performance, testing, security, and maintainable software design.
Experience with Git, CI/CD, automated testing, and coordinated releases in a shared Salesforce environment.
Ability to guide technical decisions, review code, mentor colleagues, and explain tradeoffs to both technical and business partners.
A degree in a relevant technical field, or equivalent professional experience.
Authorized to work in the United States now and in the future.

Nice To Haves

Architecture or implementation experience in one or more additional Salesforce areas, such as Sales Cloud, Experience Cloud, Order Management, B2B Commerce, or CPQ.
Experience with contact center channels, Omni-Channel, Salesforce Knowledge, entitlements, or milestones.
Experience with order management or order-to-cash processes, including integrations across fulfillment, returns, and customer service.
Experience with Agentforce, agent assistance, or transferring customer context between AI and human support.
Experience improving agent productivity or resolution quality through software changes.
Exposure to diagnostic platforms, AWS services, or integration middleware such as Boomi.
Salesforce Platform Developer II, Service Cloud Consultant, or other relevant certifications.
Salesforce Application Architect or System Architect certifications, or equivalent demonstrated architectural expertise.

Responsibilities

Embed with Salesforce product teams where complex engineering challenges require senior expertise, agreeing on delivery scope and outcomes with your manager and the receiving team's product owner and technical lead.
Own technical delivery of complex features end-to-end, including requirements analysis, solution design, implementation, testing, deployment coordination, and production support.
Design Salesforce solutions across service, platform, and commerce initiatives, evaluating tradeoffs in data models, integration patterns, security, scalability, and maintainability.
Build reliable Apex, Lightning Web Components, and Flow solutions, selecting standard platform capabilities where they meet the need and advocating for maintainable approaches.
Apply deep Service Cloud expertise to complex Service Console workflows, case handling, agent-facing integrations, and customer context when assigned to contact center initiatives.
Design and deliver Agentforce and AI-enabled capabilities within the teams you join, including how customer context moves between AI and human support.
Diagnose complex application and integration issues, address performance and reliability problems, and identify recurring technical debt for resolution.
Review code and solution designs, mentor engineers, and raise the bar on testing, documentation, observability, and maintainability across the teams you work with.
Partner with the Salesforce Platform team on shared data models, permissions, reusable components, environment strategy, and coordinated releases.
Document design decisions, transfer implementation knowledge, and establish clear support ownership before transitioning between team assignments.

Benefits

Medical, Dental, and Vision Insurance
A 401(k) plan with company matching and immediate vesting
An Open Time Off policy (OTO)
80 hours of sick time upon hire, refreshed annually
Up to 12 paid holidays per calendar year
Generous paid leave program for new parents or to care for a family member with a serious health condition
Short- and long-term disability for your own medical condition
Company-paid Disability, Life, and AD&D Insurance
Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
Mental health benefits
A generous employee discount program & Sonos Radio HD