Senior Salesforce Engineer

Sonos•Boston, MA

4d•Hybrid

About The Position

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. This is a hybrid position. Qualified candidates will be based within commuting distance of our Boston, MA office. Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for us in the country of role posting, both now and in the future.

Requirements

8+ years of hands-on Salesforce engineering experience, with a record of independently delivering complex solutions through production support.
Strong expertise in Apex, Lightning Web Components, Salesforce Flow, SOQL, and the Salesforce data model.
Deep hands-on expertise in Service Cloud and Service Console, including case management, agent workflows, and integrations that support contact center operations.
Experience designing Salesforce solutions and making architectural decisions for complex business processes and integrations.
Experience designing API integrations and reasoning about authentication, asynchronous processing, failure handling, and data consistency.
Strong understanding of Salesforce platform limits, performance, testing, security, and maintainable software design.
Experience with Git, CI/CD, automated testing, and coordinated releases in a shared Salesforce environment.
Ability to guide technical decisions, review code, mentor colleagues, and explain tradeoffs to both technical and business partners.
A degree in a relevant technical field, or equivalent professional experience.
Authorized to work in the United States now and in the future.

Nice To Haves

Architecture or implementation experience in one or more additional Salesforce areas, such as Sales Cloud, Experience Cloud, Order Management, B2B Commerce, or CPQ.
Experience with contact center channels, Omni-Channel, Salesforce Knowledge, entitlements, or milestones.
Experience with order management or order-to-cash processes, including integrations across fulfillment, returns, and customer service.
Experience with Agentforce, agent assistance, or transferring customer context between AI and human support.
Experience improving agent productivity or resolution quality through software changes.
Exposure to diagnostic platforms, AWS services, or integration middleware such as Boomi.
Salesforce Platform Developer II, Service Cloud Consultant, or other relevant certifications.
Salesforce Application Architect or System Architect certifications, or equivalent demonstrated architectural expertise.

Responsibilities

Embed with Salesforce product teams where complex engineering challenges require senior expertise, agreeing on delivery scope and outcomes with your manager and the receiving team's product owner and technical lead.
Own technical delivery of complex features end-to-end, including requirements analysis, solution design, implementation, testing, deployment coordination, and production support.
Design Salesforce solutions across service, platform, and commerce initiatives, evaluating tradeoffs in data models, integration patterns, security, scalability, and maintainability.
Build reliable Apex, Lightning Web Components, and Flow solutions, selecting standard platform capabilities where they meet the need and advocating for maintainable approaches.
Apply deep Service Cloud expertise to complex Service Console workflows, case handling, agent-facing integrations, and customer context when assigned to contact center initiatives.
Design and deliver Agentforce and AI-enabled capabilities within the teams you join, including how customer context moves between AI and human support.
Diagnose complex application and integration issues, address performance and reliability problems, and identify recurring technical debt for resolution.
Review code and solution designs, mentor engineers, and raise the bar on testing, documentation, observability, and maintainability across the teams you work with.
Partner with the Salesforce Platform team on shared data models, permissions, reusable components, environment strategy, and coordinated releases.
Document design decisions, transfer implementation knowledge, and establish clear support ownership before transitioning between team assignments.

Benefits

Medical, Dental, and Vision Insurance
A 401(k) plan with company matching and immediate vesting
An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
80 hours of sick time upon hire, refreshed annually
Up to 12 paid holidays per calendar year
Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition
Company-paid Disability, Life, and AD&D Insurance
Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
Mental health benefits to support your holistic well-being
A generous employee discount program & Sonos Radio HD - on us!