Senior Engineer, Salesforce

Vibrant Emotional Health

3d•$99,800 - $132,300•Remote

About The Position

The Salesforce Senior Engineer assists with all functions of CRM programming and design. The primary focus is to learn and understand the CRM and its features and functionality. The Senior CRM Engineer maintains the Salesforce CRM system including updates, enhancements, building reports, managing dashboards and security.

Requirements

Deep understanding of CRM fundamentals and advanced features
Experience supporting large-scale CRM implementations and upgrades
Hands on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g. Salesforce or similar)
Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
Strong, hands-on experience with Salesforce applications and contact center services.
Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premise software applications using REST API, custom connectors, middleware, custom built connector tools, and web services.
Ability to write technical specifications and documentation.
Ability to meet deadlines while working in an evolving, complex, & fast paced environment.
Familiarity with APIs
Working knowledge of Apex
Creative problem solver
A Bachelor’s Degree in a related field (additional experience may be substituted in lieu of a degree)
5+ years of experience as a CRM Engineer or similar role

Responsibilities

Lead evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools.
Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of the Salesforce CRM system.
Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements and improvements in Salesforce CRM systems.
Assess severity of problems, determine corrective action, and resolve technical problems.
Monitor end user usage of the system and perform daily administrative and user support tasks.
Provide technical support to end users, diagnosing and resolving problems.
Evaluate and configure CRM systems, and provide detailed end-user documentation.
Create documentation and procedures while maintaining best practices and following Vibrant's methodology for development, installation, and maintenance.
Manage and collaborate with product vendors and systems integrators on delivery of solutions.
Collaborate with business partners on user acceptance testing.
Work closely with project managers, UI/UX designers, other developers, and data analysts.