Senior Salesforce Administrator (Perham, MN)

Arvig•Perham, MN

12d•$124,594 - $142,486•Remote

About The Position

Join Arvig, a leading independent broadband service provider, as a Senior Salesforce Administrator. Arvig delivers cutting-edge broadband and telecommunications solutions to residential and business customers. Our success is driven by nearly 800 employees who embody core values of ownership, engagement, efficiency, and knowledge. We foster a culture of courage, humility, open-mindedness, integrity, respect, and safety. Our goal is to provide exceptional service and reliable solutions with the latest technology, in an environment where employees can thrive with growth and opportunity. Discover the Arvig Advantage—a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference. As a family- and employee-owned business, we seek talented, qualified employees regardless of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, or membership or activity in a local human rights commission. Arvig Enterprises, Inc. is proud to be an equal employment opportunity employer providing a drug-free workplace.

Requirements

Bachelor degree in computer science, information technology, engineering, or related field required
5 years work experience that includes Salesforce administration or development experience
Salesforce administration or development experience
Salesforce Sales Cloud experience
Salesforce Communications Cloud (Vlocity) (24 mo)
Salesforce Marketing Cloud (24 mo)
Mulesoft (24 mo)
Salesforce Field Service Lightning + (24 mo)
Salesforce Experience Cloud (24 mo)
Use of Communications Cloud: Vlocity CPQ, Order Management
Use of Automation Tools: OmniStudio (OmniScripts, DataRaptors, Integration Procedures)
Use of Core Development: Apex, LWC, Visualforce, SOQL, SOSL, JavaScript
Use of Integrations: REST API, Mulesoft
Use of DevOps: Copado, VS Code, Workbench
Use of Artificial Intelligence: AgentForce, Prompt Builder
Experience creating and maintaining documentation for requirements, solution designs, test scripts, and training guides
Experience proactively resolving issues in a Salesforce environment
Experience in change management and governance
Experience with DevOps/release management
Salesforce Certified Administrator
Salesforce Certified OmniStudio Developer
Salesforce Certified Industries CPQ Developer
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified Marketing Cloud Email Specialist
Salesforce Certified Sales Cloud Consultant
Salesforce Agentforce Specialist
Knowledge of Salesforce systems (clouds) and products
Knowledge of Salesforce configuration, customization, and integration
Knowledge of Lightning Web Components (LWC) and their use cases
Understands the Salesforce App Exchange and how to install and configure solutions
Understands how to build Salesforce custom objects, formula fields and declarative automations
Understands how to build Salesforce Reports, Dashboards and Views
Understands how to configure/modify Lightning Apps and pages
Understands DevOps/release management practices
Understanding of relational databases
Understanding of Structured Query Language (SQL)
Understanding of how IT systems function
Microsoft Office and Google Workspace
Microsoft Visio, LucidChart, or equivalent diagramming software
Requires U.S. work authorization

Responsibilities

Lead design and development within all Salesforce Clouds
Create complex product models, pricing matrices, and context rules within the CPQ framework
Design and develop guided customer experiences using OmniStudio (OmniScripts, DataRaptors, Integration Procedures, and FlexCards)
Perform advanced programmatic customization using Apex Classes, Triggers, and Lightning Web Components (LWC)
Design and maintain secure integrations between all Salesforce Clouds and external systems via REST APIs and Mulesoft
Ensure code quality and scalability through rigorous technical design reviews
Research Salesforce.com releases and updates to make proactive system recommendations
Implement emerging Salesforce capabilities, including Artificial Intelligence (e.g. AgentForce), to optimize workflows
Oversee organization-wide DevOps practices and complex deployments using available tools
Provide high-level oversight for all Salesforce Clouds & Products in use by Arvig
Ensure all application configuration and code are optimized for performance and scalability
Collaborate with business stakeholders to translate telecommunications requirements into technical specifications
Support the "Customer Experience (CX) First" initiative in all technical solutions
Guide the work of junior administrators, providing mentorship and design guidance
Guide Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Create and maintain extensive technical documentation and platform roadmaps
Assist with high-level production support issues requiring deep programmatic troubleshooting
Identify and implement proactive system maintenance
Oversee user and license management including roles, profiles, sharing rules, workflows, groups, etc.