Senior Salesforce Administrator

IDEXX

6d•$100,000 - $120,000•Remote

About The Position

IDEXX BioAnalytics’ scientific expertise takes a novel approach to the discovery of new diagnostic tests that supplement a robust portfolio of products and services. We partner with Pharma, BioTech, and Academia (the scientific community) to improve animal and human health. This BioAnalytics division is a subset of IDEXX which focuses on the research community. We are a dynamic and growing division of IDEXX, focused on animal health monitoring, preclinical laboratory pathology services, and biologic materials testing, including Cell Line Authentication. Our IT team is looking for a skilled Senior Salesforce Administrator to help develop their existing enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experiences, who strive to excel in delivering software solutions that help enable the organization’s strategic objectives. In this role you will manage a mid-sized global instance of SFDC, primarily leveraging the Lightning Sales and Service Cloud suites as well as a robust profile of revenue reporting for departmental leaders. The technology landscape is in continual evolution, and IDEXX is leading the way with agile responses to practice needs and a holistic approach to systems integration. We develop customer-centric solutions that deliver value for practices, pets and their families, working across the company to leverage the best minds possible for technical innovation. Come join a passionate, collaborative and innovative team that prides itself in delivering quality and timely results that Wow! their business partners.

Requirements

5-10 years of Salesforce administration experience
Bachelors degree or equivalent combination of education and experience required.
Salesforce Administration certification
Excellent problem solving skills required.
Excellent customer service and business relationship building skills required.
Project management and business analyst skills required.
Ability to work independently and within teams.
Strong communication skills, both verbal and written, including ability to translate technical subject matter to non-technical audiences.
Familiarity with SFDC Sales Cloud, Service Cloud, Reporting and Dashboards
Familiarity with Microsoft Power BI a plus

Responsibilities

Analyze, understand and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.
Provide daily system/application administration.
Maintain system and application backup/recovery and patching.
Manage access and security of the systems and applications.
Monitor and proactively support system/application capacity planning and stability.
Assess technical requirements of requests and scope for projects and communicate results to business client, project team, and IT counterparts.
Assist application users by tracking, analyzing and solving user problems based on an understanding of business process workflow within the application.
Provides support to users for the technical aspects of application utilities and functions, such as reporting.
Identify opportunities for new or improved systems and applications to support the business.
Serve on systems development/upgrade/enhancement project teams as technical liaison between business clients, IT Infrastructure and the development groups.
Facilitate or participate in testing activities to ensure development work meets user requirements.
May develop test script criteria and use cases for functional and end-user testing.
Prepare materials and/or conduct end-user training sessions to support use and feature sets for new or updated systems and applications.
Create user guides, system workflows and other application documentation as needed, including creating standard operating procedures (SOPs).
Develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support.
May perform development activities, programming and coding as needed.
Follow Internal Audit policies and procedures and provide information as needed.
Participation in on-call rotation