Senior Salesforce Administrator (12 Month Contract)

Solink•Ottawa, ON

2d•CA$89,524 - CA$120,000•Remote

About The Position

Salesforce is the core of our technology stack, and this role owns it. You will be the primary Salesforce administrator at Solink, accountable for the reliability, accuracy, and day-to-day health of the platform across Sales, Customer Success, Marketing, Operations, and Finance. Beyond Salesforce, you will have the opportunity to get your hands into the broader tech stack. That means supporting automation workflows in n8n, helping maintain integrations and pitching in where the team needs technical depth. This is not a 50/50 split. Salesforce comes first, and the tech exposure is an opportunity to grow your range over time. You will report directly to the Director of Revenue Technology and work closely with the Director of Operational Excellence and Innovation, giving you clear direction, strong cross-functional support, and a team that is invested in your success. You'll have modern tooling behind you, Sweep for metadata visibility, documentation, and impact analysis, plus AI development tools like Claude Code, and access to Sweep's professional services team for execution capacity. Direction, judgment, and accountability for the org sit with you: external partners execute what you scope and approve, not the other way around. This is a hands-on execution role. You take pride in doing the work well, you think in systems, and you want to build something that the business actually trusts. We migrated our CRM from HubSpot to Salesforce recently. The org is live and adoption is ramping, which means we're in the stabilization phase that follows any cutover: closing out migration debt, hardening what was built quickly to hit the go-live date, and finishing data-model decisions that were deferred. HubSpot remains in production for marketing, with an active bidirectional sync to Salesforce. Your first 6–12 months will focus on: Stabilizing the post-migration org; cleaning up legacy fields and data-model items carried over from HubSpot, finalizing deduplication and lead-vs-contact routing rules, and triaging user-reported issues as adoption grows Owning the health of the HubSpot–Salesforce sync from the Salesforce side: field mappings, association logic, and sync error resolution, marketing attribution depends on it Bringing Salesforce fully in-house, taking over direction and execution of changes currently handled by external partners Establishing durable release, sandbox, and QA practices so the org scales cleanly from here If you've been through a HubSpot-to-Salesforce migration before, you'll recognize this phase. That experience is a significant asset in this role.

Requirements

5+ years administering and building on Salesforce Sales Cloud, including time as the primary or sole Salesforce owner at a B2B SaaS company, or equivalent experience owning an org without an architect above you
Hands-on Apex: you can write, debug, and maintain classes, triggers, and test coverage, and you know when code is the wrong answer
Advanced declarative automation: Flows, validation rules, approval processes, and the judgment to choose declarative vs. programmatic deliberately
Lightning Web Components: able to build and maintain custom components where standard UI falls short
Integration design and troubleshooting: REST/SOAP APIs, native connectors, and middleware, including field mappings, sync logic, and error handling across systems
Data model and architecture ownership: object design, relationships, and the discipline to think through downstream consequences of schema decisions
Deep command of the Salesforce security model: roles, profiles, permission sets, sharing rules, and auditing of third-party and integration user access
Release management: sandbox strategy, deployments via change sets and/or SFDX, testing standards, and documentation
Salesforce Certified Platform Administrator required
Candidates must undergo a criminal records check upon hire
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada
Be willing to comply with Solink’s own security policies and standards.

Nice To Haves

Platform Developer (formerly Platform Developer I), Platform App Builder, or Platform Administrator II (formerly Advanced Administrator) strongly preferred
Hands-on experience with n8n or comparable workflow automation tooling
Experience integrating Salesforce with HubSpot, Gong, Orum, Gainsight, Ironclad, RAMP, Snowflake, Zendesk, Intercom, Mindmatrix or NetSuite
Working knowledge of NetSuite and the quote-to-cash or order-to-cash process
Background supporting Revenue Operations, Sales, or Customer Success teams in a SaaS environment
Experience reducing technical debt or rationalizing an over-customized Salesforce org

Responsibilities

Own the full Salesforce org end-to-end: configuration, automation, security model, data integrity, and performance
Manage user roles, profiles, permission sets, flows, validation rules, page layouts, and declarative tooling
Translate business requirements from Sales, Customer Success, Marketing, Operations and Finance into scalable, well-documented Salesforce solutions
Own the data model, object relationships, and automation architecture
Work closely with Revenue Operations analysts who build reports and dashboards, ensuring the underlying data model, fields, and configurations in Salesforce support their work accurately and seamlessly
Design and build custom apps, objects, and tooling within Salesforce using App Builder and declarative tools
Drive data hygiene, duplicate management, and reporting accuracy across the platform
Run the intake process for Salesforce change requests, triaging by effort and impact, and communicating timelines clearly
Stay current on Salesforce releases, new features, and best practices, and bring relevant improvements to the team
Serve as the single internal owner of the Salesforce org. Every configuration and metadata change, whether made by you, by Sweep's platform, or by Sweep's professional services team, is reviewed and approved by you before it reaches production.
Direct the work of external partners: define scope, set priorities, review proposed solutions before deployment, and validate delivered work against requirements. You decide what Sweep and their PS team build; they do not set direction.
Use Sweep's metadata mapping and impact analysis to inform changes, and independently verify its recommendations before acting on them.
Audit and right-size the permissions held by third-party platforms and integration users — including Sweep's connected user — as internal ownership matures.
Administer Salesforce Sales Engagement for the BDR team: cadence infrastructure, work queue configuration, permissions, and the connected dialer integration
Lead QA for all Salesforce changes: new features, integrations, enhancements, and bug fixes
Design and execute test plans, regression testing, and UAT coordination
Own sandbox strategy (dev, QA, UAT) and manage deployments using change sets or SFDX
Serve as the final quality gate before every production deployment
Maintain release notes and a change log for every deployment
Monitor org health, governor limits, and system performance proactively
Troubleshoot and resolve Salesforce issues quickly, and perform root cause analysis on production incidents
Actively identify and reduce technical debt: retire unused fields, flows, objects, and automations
Keep the org clean, well-structured, and easier to maintain over time
Document every meaningful system change: what was built, how it works, and what it impacts
Maintain current architecture documentation for the data model, key automations, and integrations
Build and maintain training materials and enablement resources for Salesforce users across the business
Write runbooks for common issues and recurring operational tasks
Own the Salesforce side of integrations and reduce the number of tech tools we use.
Develop a strong working knowledge of NetSuite and the quote-to-cash process so you can collaborate effectively with the systems team and ensure Salesforce and NetSuite stay in sync
Understand the full Order to Cashflow and how data moves between systems, and flag or resolve issues where the handoff breaks down
Get hands-on with n8n or other tools to automate to help build and maintain automated workflows as needed
Identify automation opportunities across the rev tech stack that reduce manual effort and improve data flow
Pitch in on broader rev tech tooling where your technical skills add value, with room to grow this part of the role over time