Senior Sales Support Administrator

Zurich Insurance Group•Overland Park, KS

12d•Hybrid

About The Position

Zurich Agency Services (ZAS) is a wholly owned insurance agency within Zurich North America that places business through a broad network of insurance carriers and brokers nationwide. Unlike a traditional single-carrier insurance operation, ZAS supports customers across multiple product lines through numerous carrier relationships, requiring strong organizational skills, attention to detail, and the ability to navigate varying carrier requirements and systems. The Senior Sales Support Administrator serves as a key operational partner supporting both the internal ZAS Sales team and Zurich Direct Markets field sales organization. This role provides day-to-day customer and policy servicing support to Account Executives, Sales Managers, District Area Managers, Account Specialists, customers, carriers, and brokers.

Requirements

High School Diploma or Equivalent and 3 or more years of experience in the Administrative Support or Sales Support area OR Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Administrative Support or Sales Support area
Must currently hold, or be willing and able to obtain, a Property & Casualty Insurance Producer/Agent License within 90 days of hire.

Nice To Haves

Prior P&C insurance experience is strongly preferred.
Exceptional attention to detail and accuracy
Strong customer service orientation
Excellent verbal and written communication skills
Ability to manage a high volume of work and competing priorities
Strong problem-solving and follow-up skills
Ability to work independently while collaborating effectively with a distributed sales team
Experience working with multiple systems and learning carrier-specific processes
Proficiency with Microsoft Office applications and technology platforms

Responsibilities

Set up new customer accounts and policies
Process policy endorsements and changes
Handle policy cancellations and reinstatements
Support renewal processing activities
Issue Certificates of Insurance and Auto ID Cards
Request and distribute loss runs
Process policy audits
Prepare customer invoices and support billing activities
Assist with quoting requests for select insurance products
Maintain accurate documentation and records within agency management systems
Serve as a liaison between customers, carriers, brokers, and internal sales teams
Support policy service requests and customer inquiries across multiple lines of business