Senior AI Support Platform Administrator

University of Colorado•Aurora, CO

2d•$114,000 - $150,000•Hybrid

About The Position

Does working with cutting-edge AI technologies excite you? Are you passionate about helping others successfully leverage emerging tools? Do you enjoy solving complex problems, improving processes, and delivering exceptional customer support? Are you someone who thinks strategically while maintaining a strong service-oriented mindset? If so, the AI Platform Support Administrator role may be the perfect fit for you! Our work helps faculty, staff, students, researchers, and administrative teams achieve better outcomes through the responsible use of AI technologies. As part of the AI and Research Computing team, you will play a critical role in supporting and advancing enterprise AI services across the University.

Requirements

A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.
2 years of professional level experience in identity and access management, including SSO, SAML, OAuth, SCIM, and RBAC, as well as AI platform administration, user provisioning, and user lifecycle management.
Experience supporting AI tools, connectors, and integrations across business systems, including API integration and testing using REST APIs, JSON, and Postman, along with basic scripting and automation using Python and/or PowerShell.
3 - 5 years of professional level experience in identity and access management, including SSO, SAML, OAuth, SCIM, and RBAC, as well as AI platform administration, user provisioning, and user lifecycle management.
Experience supporting AI tools, connectors, and integrations across business systems, including API integration and testing using REST APIs, JSON, and Postman, along with basic scripting and automation using Python and/or PowerShell.
Applicants must meet minimum qualifications at the time of hire.
Knowledge of enterprise AI platforms, agent development environments, generative AI, large language models (LLMs), retrieval-augmented generation (RAG), prompt engineering, and Model Context Protocol (MCP).
Knowledge of Microsoft 365, cloud technologies, identity management, software development lifecycle principles, and enterprise application architecture.
Skill in AI agent development, workflow automation, solution design, and business process optimization.
Skill in developing integrations using REST APIs, JSON, HTTP, OAuth, enterprise connectors, web services, and related technologies.
Skill in Python development, API consumption, technical troubleshooting, debugging, root cause analysis, and performance optimization.
Skill in designing, deploying, and supporting AI-enabled solutions that meet business, operational, and technical requirements.
Skill in developing technical documentation, knowledge resources, implementation guides, and training materials.
Strong communication, customer service, collaboration, stakeholder engagement, and relationship management skills.
Ability to translate business requirements into scalable AI-enabled solutions and workflows.
Ability to independently manage competing priorities, solve complex technical problems, and identify opportunities for automation and innovation.
Ability to evaluate security, privacy, compliance, and data governance considerations when designing and implementing AI solutions.
Demonstrated commitment to innovation, continuous learning, accountability, collaboration, critical thinking, technical curiosity, and service excellence.
Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Nice To Haves

Experience supporting Microsoft 365, Google Workspace, or enterprise SaaS platforms
Experience administering AI platforms such as Microsoft Copilot, ChatGPT Enterprise/Edu, Gemini, Claude, or similar tools
Familiarity with Entra ID, Azure, Google Cloud, or cloud-based identity management
Experience working in higher education, healthcare, or research environments
Experience creating user documentation, training materials, and knowledge base content
Familiarity with AI governance, responsible AI practices, and data privacy requirements

Responsibilities

Provisioning and managing access to approved AI platforms and services.
Providing front-line and hands-on support for AI tools including Microsoft Copilot, ChatGPT Edu, Gemini, and other approved enterprise AI solutions.
Assisting users with onboarding, adoption, troubleshooting, and best practices.
Responding to AI-related service requests and incidents through established support processes.
Troubleshooting technical issues related to AI platforms, integrations, data access, and user experience.
Developing and maintaining standard operating procedures, knowledge base articles, and support documentation for AI services.
Monitoring platform capabilities, feature releases, and roadmap developments to provide recommendations on new AI offerings and enhancements.
Supporting AI access management processes, including license administration, security groups, permissions, and user provisioning.
Assisting with AI governance and exception review processes by helping collect requirements and coordinate stakeholder reviews.
Partnering with Information Security, Compliance, Legal, and Privacy teams to assess risks and support responsible AI adoption.
Participating in vendor and stakeholder engagements to support platform operations, service improvements, and ongoing partnership management.
Contributing to training, workshops, office hours, and user enablement activities that increase AI literacy and adoption across campus.
Helping evaluate the security, compliance, and operational impacts of AI platform changes, new features, and integrations.
Identifying opportunities to improve service delivery, automate support processes, and enhance the overall AI user experience.