AI Platform Administrator #3385

Genius Road • Austin, TX

1d • Onsite

About The Position

We are seeking an AI Platform Administrator to support administration and Level 3 technical support for Microsoft 365 Copilot and related AI and collaboration platforms within a large organization's IT environment. This role covers platform administration, advanced troubleshooting, governance participation, integrations, and service analytics.

Requirements

• Minimum 5 years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support
• At least 2 years hands-on experience with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise system integrations
• Strong knowledge of Microsoft 365 Copilot, Copilot Chat, Copilot Studio, SharePoint Online, Microsoft Teams, Microsoft Graph, Microsoft Entra ID, and Power Platform
• Experience troubleshooting identity, permissions, data access, Microsoft Graph grounding, and cloud service integration issues
• Experience with API-based integrations, connectors, and enterprise data connectivity
• Experience with ITIL-based service management practices
• Microsoft 365 Enterprise Administration experience

Nice To Haves

• Copilot Studio or AI Agent experience
• Microsoft Graph integration experience
• Power Platform administration experience
• Experience with Copilot credit allocation, monitoring, and usage controls
• ITIL certification
• Microsoft Copilot, AI, or relevant Microsoft certifications
• Experience with Azure AI Foundry

Responsibilities

• Platform Administration: Administer and support Microsoft 365 Copilot, Copilot Chat, Copilot Studio, and related AI services. Manage licensing, configuration, service health, feature enablement, and credit allocations/monitoring. Evaluate and implement new Copilot capabilities and releases. Maintain service documentation, standards, and operational procedures.
• Level 3 Technical Support: Serve as senior escalation point for complex Copilot and AI platform incidents. Troubleshoot Microsoft Graph grounding, SharePoint and Teams integrations, permissions, agents, connectors, and data access issues. Manage Microsoft support escalations and root cause analysis. Provide advanced solutioning for Copilot agent and AI use case enablement.
• Governance & Service Management: Participate in AI governance, capability reviews, and release readiness assessments. Support capability intake, pilot programs, production releases, and lifecycle management. Identify operational risks, dependencies, and support requirements.
• Identity & Integration Support: Partner with IAM, Security, and Architecture teams on access controls and AI integrations. Support connectivity across Microsoft Graph, SharePoint, Teams, Power BI, Power Platform, and Copilot Studio. Validate connector configurations and enterprise integrations.
• Service Analytics & Adoption: Monitor service performance, adoption, utilization, and credit consumption. Support executive reporting and AI value realization efforts. Develop and maintain operational dashboards and service health reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed