Sales Support Administrator
About The Position
Are you ready to join a performance-driven team at the forefront of the AEC industry? We are looking for a full-time Sales Support Administrator to join our Sales & Marketing team at our Headquarters in Long Beach. PPM is a great company to work for because after 24 years in business , we don’t just create As-Built plans. We are cultivating a performance-driven culture where your contributions are measured, recognized, and celebrated. Our metrics-focused approach ensures you’ll always know how you’re performing and how that performance aligns with your career growth. With over 2,400 projects completed in 2025, we’ve built a team that thrives on precision, accountability, and continuous improvement, providing clear pathways for personal and professional development. As a Sales Support Administrator, you will play an important role in supporting our Sales & Marketing team and creating a positive experience for our clients. You will be responsible for handling inbound calls, accurately entering project information into our CRM, and helping ensure client requests are addressed quickly and efficiently. You'll collaborate closely with the rest of the Sales Support Team and Sales Leadership, while learning the technical side of our As-Built production process, setting you up to confidently guide clients through next steps.
Requirements
- Previous customer service and/or data entry experience (preferred)
- Strong attention to detail and a high level of accuracy
- Microsoft Office Suite knowledge / experience and the ability to learn new software quickly
- Strong organizational and time management skills combined with excellent communication skills
Nice To Haves
- Previous B2B, technical, or AEC industry experience is a plus
Responsibilities
- Answer and respond to inbound client and team phone calls in a professional and timely manner
- Enter new project information and client details accurately into our CRM
- Review project information for accuracy and completeness
- Make updates and corrections to project records as needed
- Provide general client support and help answer basic questions or route requests to the appropriate team member
- Collaborate daily with the Sales and Marketing team to keep communications smooth and aligned
- Become familiar with PPM’s As Built workflow in order to confidently discuss scopes, processes, and timelines with clients
Benefits
- Hybrid Remote Schedule after a 90-day onboarding period
- Performance Bonus based on individual, team, and company achievements
- Professional Development Reimbursement Program
- Comprehensive Health, Vision, and Dental Coverage
- Paid Time Off for vacation and sick leave
- 10 Paid Holidays annually
- Retirement Plan: 401(k) with up to 4% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
