Senior Sales Operations Coordinator

Körber Group • Pine Grove Township, PA

6d • Hybrid

About The Position

The Senior Sales Operations Coordinator drives operational excellence across service operations, business development, and proposal functions. Working closely with the Director of Customer Service and Business Development Manager, this role leads proposal execution, CRM governance, analytics, process optimization, automation initiatives, and cross-functional coordination. It serves as a business partner to Sales, Engineering, Finance, Operations, and Executive Leadership, helping opportunities progress from qualification to closure.

The role independently manages complex proposals and bids for multiple concurrent opportunities, supports reliable CRM data and forecasting, develops management reporting and analytics, coordinates reviews and approvals, and improves Customer Service processes. It also leads adoption of AI-enabled tools and workflow automation, supports strategic business initiatives, and coordinates post-award handoffs. The position is full-time, exempt, and hybrid, based with the parcel logistics team in Irving, Texas. Travel up to 25% may be required by business needs.

Requirements

• Bachelor's degree in Business Administration, Marketing, Supply Chain, Communications, Engineering, or a related field.
• 2–5 years of experience in Sales Operations, Business Operations, Bid Management, Proposal Management, Commercial Excellence, Business Analytics, or Project Coordination.
• Strong analytical, business process management, and problem-solving skills, including the ability to interpret complex data, identify trends, and produce actionable recommendations.
• Advanced proficiency with CRM systems (Salesforce preferred), Power BI, Microsoft Excel, reporting platforms, and business intelligence tools.
• Experience with CRM systems, reporting solutions, and workflow automation platforms.
• Strong project management, organizational, and coordination capabilities, including leading initiatives and influencing stakeholders across functions without direct reporting authority.
• Excellent executive-level written and verbal communication, presentation, and stakeholder engagement skills; strong business acumen, strategic thinking, ownership, and sound decision-making.
• Ability to manage competing priorities, complex assignments, and deadlines in a fast-paced environment while maintaining accuracy, accountability, and quality.
• Ability and willingness to travel up to 25% as required by business needs.
• Must be legally authorized to work in the United States for any employer; visa sponsorship is not available.

Nice To Haves

• Experience implementing or utilizing AI tools and business process automation solutions.
• Experience supporting complex capital equipment, automation, engineering, manufacturing, or technology sales environments.

Responsibilities

• Independently manage complex proposals and bid activities for multiple concurrent opportunities ranging from $100,000 to more than $2 million, ensuring customer compliance, internal governance, and timely submission.
• Lead proposal strategy, planning, scheduling, stakeholder engagement, and submission execution.
• Own CRM data integrity, pipeline accuracy, opportunity governance, sales reporting, and forecasting.
• Develop and maintain executive dashboards, forecasting reports, pipeline analytics, win/loss analysis, and proposal performance metrics; analyze trends, risks, resource capacity, and business performance.
• Coordinate and facilitate executive, pricing, risk, and compliance reviews and approvals.
• Liaise across Sales, Engineering, Estimating, Procurement, Legal, Finance, and Operations to resolve issues and ensure proposal readiness.
• Drive Customer Service continuous improvement by maintaining standard operating procedures, process documentation, templates, and governance frameworks; monitor workload, resource utilization, bid cycle times, modernization initiatives, and process effectiveness.
• Lead implementation and adoption of AI-enabled tools, workflow automation, proposal content libraries, and knowledge management solutions.
• Support strategic business initiatives through market intelligence, business analysis, operational reporting, and recommendations.
• Lead post-award project handoff coordination to support a seamless transition from opportunity pursuit to execution.

Benefits

• Flexible work environment supporting work-life balance.
• Paid time off for parental leave.
• 22+ days off for personal time and holidays.
• Medical, dental, and vision insurance plans.
• FSA or HSA options.
• 401(k) plan with company match up to 6%.
• Company-paid short- and long-term disability insurance and basic life insurance.
• Educational and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior