Senior Sales and Operations Coordinator

Herc Rentals • Pelham, AL

2d

About The Position

The Senior Sales and Operations Coordinator is a customer-facing role at a Herc Rentals branch, serving customers in person and by phone. The position supports customer service, sales, equipment scheduling and delivery coordination, branch operations, and collaboration with coordinators, drivers, vendors, and territory sales representatives. The role offers opportunities to develop skills in managing a customer portfolio, fleet inventory, profit and loss, safety, and the equipment rental industry.

Requirements

• High school diploma or GED.
• 2–4 years of related experience.
• Fluency in Rental Man.
• Fluency with On the Go use.
• Proficiency in DOT regulations and load securement guidelines.
• Valid driver's license with a clean driving record.
• Ability to drive and operate multiple types of vehicles and equipment.
• Ability to safely lift 50 pounds frequently.
• Ability to work indoors and outdoors as required.
• Ability to perform repetitive tasks and stretch, turn, twist, reach overhead, bend, crouch, squat, kneel, and stoop for extended periods.
• Ability to sit, stand, and walk for extended periods.
• Ability to communicate with customers.
• Decision-making and judgment, initiative, planning, personal organization, adaptability and flexibility, and teamwork.

Nice To Haves

• College degree.

Responsibilities

• Proactively answer and resolve customer questions.
• Schedule equipment deliveries and pickups and build trusted relationships with drivers and delivery vendors.
• Optimize driver routing in accordance with DOT regulations.
• Aid and support other coordinators at the branch.
• Partner with territory sales representatives.
• Manage a portfolio of customers.
• Maximize revenue through superior customer service on existing orders.
• Finalize sales for inbound and outbound calls.
• Advise customers on the selection, operation, and maintenance of equipment.
• Generate, process, analyze, and review daily business reports.
• Support all team members.
• Build fluency with Fleet, Procurement, daily dashboards, and branch manager checklists.
• Act as a local expert on Optimus and pricing practices.
• Assist others with Salesforce.com.
• Open accounts and prescreen customers using eApply.

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending and health savings accounts.
• Virtual health visits.
• 24-hour nurse line.
• Healthy pregnancy program.
• Tobacco cessation program.
• Weight loss program.
• 401(k) plan with company match.
• Employee stock purchase program.
• Paid time off, including holidays, vacation, and sick days.
• Paid parental leave.
• Military leave and support for National Guard and Reserve members.
• Employee Assistance Program.
• Adoption assistance reimbursement program.
• Tuition reimbursement program.
• Auto and home insurance discounts.
• Company-paid life insurance.
• Supplemental life insurance.
• Accidental death and dismemberment insurance.
• Company-paid disability insurance.
• Supplemental disability insurance.
• Group legal plan.
• Critical illness insurance.
• Accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED