Senior Sales Operations and Site Manager (CANADA)

ZOLL Medical Corporation•Mississauga, ON

4d•CA$140,000 - CA$150,000•Hybrid

About The Position

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL! This position is Hybrid.

Requirements

Bachelor's Degree preferred
4-6 years of budget responsibilities required
4-6 years of people management - demonstrable experience of hiring, developing and motivating high performing teams of professional staff. required
4-6 years of experience supporting an operational organization required
Leadership skills
Influencing skills
Strategic awareness
Talent management and development
Ability to achieve high levels of engagement from staff
Technical knowledge of medical devices and the Canadian regulatory environment
Goal-driven and results-oriented
Project management
Time management and personal organisation skills
Strong interpersonal skills
Presentation skills
Continuous improvement mind-set
Strong work ethics
Team-player
High self-discipline
Resilience and tenacity
Ability to inspire and energize others
High personal credibility and gravitas both internally and externally
Excellent communicator, able to operate at all levels within both own and customer’s organization
Self-motivation
Assertiveness

Nice To Haves

4-6 years of experience in providing operational support in a medical industry preferred
French - Expert
English - Expert

Responsibilities

Nurture and develop a centre of operational excellence in our Canadian Subsidiary
Support satellite operations offices
Be responsible for the operating costs across the following functions: Customer Service/order management, Revenue Management/Order Fulfilment, Warehouse, and Inventory
Assist in the development of, and operate within, the 3 year strategic framework, and annual business plan.
Cascade objectives, targets and metrics to the regional team
Operate within agreed budgets/opex/financial models and delegated authorities
Ensure business compliance with all ZOLL corporate guidelines
Provide monthly metric submissions
Provide quarterly regional business reports
Provide management oversight and develop local management structures in line with and to support the Canadian Operations plan
Ensure sustained high levels of customer satisfaction for our Hospital, EMS, Public Safety, and ITAMAR customers and business partners, along with other ZOLL divisions as required
Continuously review, develop, and implement SOPs to support compliance with all regulatory and QA standards
Visit customers and business partners in support of the Sales team to continuously maintain and improve long-term customer satisfaction levels
Work in close partnership with Tech Service, Logistics and Sales Operations colleagues globally
Develop and leverage best practices in support of continuous improvement culture, and development of customer journey pathways, and standardized system workflows.
Oversee Canadian operations development initiatives as tasked by the European Operations Group Director
Act as a team lead to ensure operational audits, compliance checks, and essential processes are maintained within the Mississauga, ON office as well as any subsidiary that will be in Canada.
Support Key Metrics such as: Customer Service (order processing cycle time, speed of response to customers, order accuracy, etc), Logistics (Customer service levels/order fill rates, next day delivery, inventory turns, shipments per head, shipment accuracy, inventory write-off levels, etc), Customer Satisfaction, and Productivity measures as directed by the European Operations Director.