Sales Operations Manager- US & Canada

Swiss Re•Fort Wayne, IN

2d•$108,000 - $178,000•Hybrid

About The Position

Are you a people-first leader who thrives at the intersection of operational excellence and business impact? Do you get energized by building high-performing teams, solving complex problems, and driving meaningful process improvements? If so, this is your opportunity to lead a critical function at the heart of a global reinsurance powerhouse. As Sales Operations Manager, you will lead the North America Sales Operations team, a function that sits at the very center of how the business operates and grows. You will be accountable for ensuring the seamless execution of treaty onboarding, data quality management, operational controls, and continuous improvement initiatives across the region. This is a high-visibility leadership role where you will partner with stakeholders across Client Markets, Treaty Administration, Finance, Valuation, and global Operations to deliver operational excellence at scale. This is not a role for someone who wants to maintain the status quo, it's for someone who wants to shape it.

Requirements

7+ years of experience in Sales Operations, Business Operations, Financial Services, Insurance, or a related field, with a demonstrated track record of operational excellence
3+ years of people leadership experience, with proven success building, coaching, and developing high-performing teams
Strong expertise in data quality management and operational controls, including experience supporting audit, compliance, and governance requirements
Demonstrated ability to lead process improvement initiatives, including simplification, standardization, and automation of complex operational workflows
Bachelor's degree or equivalent professional experience in a relevant discipline

Nice To Haves

Experience in the reinsurance or life & health insurance industry, with familiarity of treaty administration and deal lifecycle management
Exposure to operational technology platforms and digital transformation initiatives within a financial services or insurance context
Experience working in a multi-country or global operating model, navigating cross-functional and cross-cultural stakeholder environments
Strong analytical and problem-solving skills, with the ability to translate data and metrics into actionable operational insights
Excellent communication and influencing skills, with a track record of building trusted relationships with senior business partners and leadership teams
Comfort operating in a fast-paced, ambiguous environment with multiple competing priorities and a strong bias for action

Responsibilities

Lead, coach, and develop a high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client service
Drive cross-training initiatives to build team resilience and ensure business continuity across shifting priorities
Oversee end-to-end customer onboarding and operational support activities, ensuring service levels, quality standards, and operational objectives are consistently met
Manage team workload and capacity effectively, adapting to volume fluctuations and evolving business priorities with agility
Maintain robust operational controls and data quality standards, monitoring KPIs and operational metrics to ensure accuracy, integrity, and compliance
Support audit, compliance, and governance requirements, serving as a key operational point of contact for escalations and risk management
Identify and lead process improvement initiatives that simplify, standardize, and automate workflows — improving efficiency, scalability, and the overall stakeholder experience
Partner with technology and business teams to implement operational enhancements and drive digital transformation within the function
Build and sustain strong relationships with internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidence