Operations Manager Senior - (Canada) Vendor Finance

PNC

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager Sr. within PNC Vendor Finance, you will be based in Toronto, Ontario. This position will reside in Canada and PNC will not assist with relocation or sponsorship of non-local candidates. The Operations Manager Sr. is responsible for overseeing documentation, compliance, and operational risk management for equipment leasing and finance transactions across Canada. This role requires deep expertise in secured lending documentation, provincial regulatory compliance, and strong leadership to ensure operational excellence while adhering to company policies and risk standards. The ideal candidate brings hands on experience with Personal Property Security Act (PPSA) requirements, Quebec Civil Code transactions, and insurance compliance, along with the ability to lead teams, improve processes, and make sound operational decisions in a fast paced environment. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Requirements

University / college degree, with 5+ years of industry-relevant experience.
At least 3 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors degree
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Deep expertise in secured lending documentation, provincial regulatory compliance, and strong leadership to ensure operational excellence while adhering to company policies and risk standards.
Hands on experience with Personal Property Security Act (PPSA) requirements, Quebec Civil Code transactions, and insurance compliance, along with the ability to lead teams, improve processes, and make sound operational decisions in a fast paced environment.

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Responsibilities

Defines the overall strategy for their business functional unit within operations.
Executes operating plan.
Communicates strategy to operations team.
Responsible for multiple functions across one or more sites.
Manages managers, supervisors and/or individual contributors.
Participates in industry forums.
Manages and is responsible for achieving desired business results.
Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products.
Serves as a senior level representative for an operational group.
Interacts with customers and/or third parties to drive business results in resolving escalated issues.
Owns third party and/or senior level business partner relationships.
Provides coaching and development to operations managers and supervisors.
Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
Provides consultation and advice to service partners and customers.
Identifies and influences strategic improvement initiatives and serves as project sponsor.
Reviews and approves standard operating procedures as appropriate.
Drives policy improvements.
Owns the control framework for unit(s) of responsibility.
Establishes and monitors key risk indicators to ensure effective quality risk management.
Manages and is accountable for risk mitigation and business resiliency strategies.
Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service