Operations Manager Senior - Vendor Finance
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager Senior within PNC's Vendor Finance organization, you will be based remotely within PNC's footprint. Candidates for this Operations Manager Senior role within Vendor Finance should have a minimum of three years of experience remarketing off-lease equipment. Additionally, subject matter expertise in at least one of these core areas is strongly preferred: remarketing construction equipment, material handling equipment or transportation equipment. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- Minimum of three years of experience remarketing off-lease equipment.
- University / college degree, with 5+ years of industry-relevant experience.
- At least 3 years of prior management experience is typically required.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Bachelors
Nice To Haves
- Subject matter expertise in at least one of these core areas is strongly preferred: remarketing construction equipment, material handling equipment or transportation equipment.
Responsibilities
- Defines the overall strategy for their business functional unit within operations.
- Executes operating plan.
- Communicates strategy to operations team.
- Responsible for multiple functions across one or more sites.
- Manages managers, supervisors and/or individual contributors.
- Participates in industry forums.
- Manages and is responsible for achieving desired business results.
- Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products.
- Serves as a senior level representative for an operational group.
- Interacts with customers and/or third parties to drive business results in resolving escalated issues.
- Owns third party and/or senior level business partner relationships.
- Provides coaching and development to operations managers and supervisors.
- Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
- Provides consultation and advice to service partners and customers.
- Identifies and influences strategic improvement initiatives and serves as project sponsor.
- Reviews and approves standard operating procedures as appropriate.
- Drives policy improvements.
- Owns the control framework for unit(s) of responsibility.
- Establishes and monitors key risk indicators to ensure effective quality risk management.
- Manages and is accountable for risk mitigation and business resiliency strategies.
- Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
