Senior Sales Manager

Marriott•West Hollywood, CA

2d•$44 - $57

About The Position

The Senior Sales Manager proactively solicits business and handles large group and other customer segments with significant revenue potential. The role up-sells business opportunities to maximize revenue for individual properties, aligns customer profiles with appropriate products, and works toward personal and team revenue goals. It ensures business is turned over properly and promptly for service delivery in accordance with brand standards, while creating opportunities to grow the account base through customer interactions. The position targets accounts and segments through proactive solicitation, manages complex incoming opportunities, identifies and qualifies new business, develops sales plans, negotiates contracts, and builds relationships with new and existing customers and stakeholders. It also supports booked business operationally, including proposals, contracts, and customer correspondence, and upholds the brand’s customer service and property standards throughout the sales process.

Requirements

Either a two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, and five years of experience in sales and marketing or a related professional area; or a four-year bachelor’s degree in one of those fields and three years of relevant experience.

Responsibilities

Proactively solicit business, targeting accounts, markets, and segments with an emphasis on account saturation.
Manage large group, complex, and other customer opportunities with significant revenue potential and customer expectations.
Identify, qualify, and solicit new business to achieve personal and property revenue goals.
Develop effective sales plans and actions, focusing on accounts with significant potential sales revenue.
Partner with counterparts and other partners to manage business opportunities and develop creative event ideas and proposals.
Upsell packages and maximize revenue.
Assess market conditions, competitors, economic trends, supply, and demand, and position sales accordingly.
Select and close opportunities based on market conditions and individual property needs; negotiate business and contracts using creative selling skills.
Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, trade shows, and other interactions.
Develop community relationships to expand the customer base and sales opportunities.
Provide excellent customer sales service to grow account share.
Manage and develop relationships with key internal and external stakeholders.
Use the intranet to access resources, templates, and information.
Participate in site visits.
Develop and facilitate contract execution as required.
Support operational aspects of booked business, including proposals, contracts, and customer correspondence.
Deliver the brand’s Customer Service Standards and property Brand Standards throughout the sales process.
Turn business over properly and in a timely manner to support service delivery.