Senior Sales Engineer

ASSA ABLOY•Austin, TX

9d•$100,000 - $152,000•Remote

About The Position

HID Global is seeking a tech-savvy Senior Sales Engineer to join its Physical Access Control Solutions (PACS) North America sales team. The role supports the regional sales manager and vertical business development managers in promoting HID PACS products and services. The Senior Sales Engineer works with clients to understand their needs and priorities, then matches them with appropriate PACS solutions while explaining technical information clearly and building effective customer relationships. The position serves as a technical resource throughout the sales cycle, assisting customers, partners, and internal sales staff with technical aspects of HID PACS products and services. It involves creating technically sound solutions, conducting demonstrations and proofs of concept, providing technical training, developing partner relationships, and sharing customer and partner feedback with internal product, marketing, and engineering teams. The role is remote in the United States and includes collaboration with account managers, partners, and customers across the region. HID describes itself as a high-tech software company headquartered in Austin, Texas, with more than 4,500 worldwide employees. It is part of the ASSA ABLOY Group. The company offers a competitive salary and rewards package, competitive benefits and annual leave, an inclusive culture, and career development resources. The U.S. base salary range is $100,000–$152,000, with OTE up to $160,000. Immigration sponsorship is not available, and applicants must be legally authorized to reside and work in the hiring country.

Requirements

Bachelor's degree in a technical field such as IT, science, or engineering, or equivalent work experience.
At least 4–5 years of technical or presales experience supporting a physical access control technology or solution is desired.
At least 2–3 years of in-depth experience with HID PACS products and services is required.
Understanding of PACS systems and components, including directory services such as Active Directory, LDAP, and X.500; Microsoft SQL and/or Oracle databases; network protocols such as SSL/TLS, HTTPS, MQTT, and RADIUS; authentication protocols such as SAML, OAuth, and OIDC; network security such as firewalls, DMZ, and VPN; cloud integrations using RESTful APIs and SDKs; encryption standards such as AES, RSA, ECC, and PQC; and device provisioning workflows.
Knowledge of industry standards such as OSDP, Wiegand, ISO/IEC 14443, ISO 15693, UL 294, AES, FICAM, and PSIA, as well as mobile access technologies.
Understanding of the structure and representation of digital information, including bits, bytes, MSB/LSB, JSON, and CSV.
Knowledge of vertical-specific PACS requirements and compliance standards.
Excellent industry knowledge and willingness to keep up with trends.
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple priorities and work effectively in a matrixed organization.
Strong technical aptitude and ability to understand and convey technical concepts.
Ability to investigate technical details to solve customer issues.
Enjoy working remotely with multiple account managers, partners, and customers throughout the region.
Must be currently and legally authorized to reside and work in the United States; immigration sponsorship is not available.

Nice To Haves

ASIS PSP, CSEIP, CISSP, or other PACS domain certification.
Understanding of and experience in the access control and/or IT sales channel market.

Responsibilities

Serve as the sales team's technical resource during the sales cycle, explaining how products address specific customer problems.
Assist customers, partners, and internal sales staff with technical aspects of HID PACS solutions, products, and services.
Provide timely assistance and develop technically sound solutions while educating customers.
Build trusting relationships with technology decision-makers and influencers, and understand channel partners' technology and business strategies.
Organize demonstrations and proofs of concept, and represent HID at seminars, conferences, and trade shows.
Provide technical training to partners and end users on HID technologies, tools, and relevant industry topics, including credential technologies, access control hardware, mobile access, biometric authentication, and AI and machine learning integration.
Collaborate with Product Marketing and Engineering on customer requirements and perspectives.
Share regular partner feedback with internal cross-functional teams, including Product Management, to improve HID's portfolio.
Maintain strong technical knowledge of the HID portfolio and learn new concepts using internal experts and external resources.
Provide timely assistance to peers and coach junior team members.