Senior Sales Engineer
About The Position
Zendesk is seeking a Senior Sales Engineer to serve as the primary technical partner for enterprise and commercial accounts. The role combines technical discovery, solution design, and hands-on system configuration to demonstrate the value of Zendesk’s platform, autonomous agents, and integrations to technical evaluators and business leaders. The Senior Sales Engineer leads technical validation throughout the sales cycle, conducts discovery with customer IT and business teams, and creates proofs of concept and custom demonstrations. The position also builds and presents agentic AI workflows, adapts technical accelerators and integration components, and shares customer feedback with internal teams to inform platform improvements. The role involves travel of up to 30% annually for customer discovery and presentations. The position is based in a hybrid work environment, with in-person collaboration at Zendesk offices and flexibility to work remotely for part of the week. The Poland annualized base salary range is zł302,000.00–zł454,000.00. The position may also be eligible for bonus, benefits, or related incentives, which will be communicated during the offer stage.
Requirements
- 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.
- Proficiency with modern web technologies such as JavaScript, Python, or Node.js; HTML/CSS; REST APIs; and webhooks.
- Practical understanding of AI applications, including LLM-powered features, prompt engineering, and automated workflows.
- Strong understanding of SaaS ecosystems, CX or ES domains, contact center technology such as telephony and CRM, or IT support ticketing workflows.
- Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.
- Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.
- Growth mindset, including active continuous learning, openness to constructive feedback, and adaptability to changing business needs.
Nice To Haves
- Hands-on knowledge of cloud data stacks such as Snowflake, Databricks, BigQuery, or AWS, Azure, and GCP data services; enterprise BI software such as Power BI, Tableau, or Looker; and modern AI frameworks, LLM integration, or data science processes.
- Vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure, or the Public Sector.
- Active participation in technical or developer communities, such as open-source contributions, technical blogging, or community mentorship.
- Experience designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.
- A track record of translating complex technical concepts into impactful presentations for executive, economic-buyer, and C-level audiences.
Responsibilities
- Lead technical validation during sales cycles, including responding to detailed RFPs, designing solutions, building standard integration topologies, and addressing enterprise security and data privacy standards.
- Conduct technical discovery sessions with customer IT and business teams.
- Own the creation of proofs of concept and custom demonstrations to reduce technical buying risk.
- Build and showcase tailored agentic AI workflows using prompt engineering and Zendesk AI features.
- Adapt technical accelerators, API templates, and middleware components to deliver prospect architectures.
- Collect customer product feedback and feature requests, and collaborate with internal teams to flag gaps and inform platform enhancements.
Benefits
- The role may be eligible for benefits; specific benefits will be communicated during the offer stage.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
