Senior Sales Consultant

La-Z-Boy•Knoxville, TN

About The Position

The Senior Sales Consultant creates customers for life by delivering exceptional customer experiences and executing the company’s selling process. This customer-focused position assists shoppers in selecting furniture, explains products, offers recommendations, and guides customers through the sales process. The consultant uses furniture and design knowledge to build customer relationships and contribute to team sales goals. The role emphasizes team selling, the Comfort Compass process, customer follow-up, accurate CRM and sales documentation, product expertise, and completion of ongoing training. Consultants also help maintain the appearance of the store and follow company policies and procedures. The position has no supervisory responsibilities. The starting base rate is $18.00 per hour, with a monthly bonus opportunity based on defined group sales goals. The stated average earning potential is $37,000–$48,000, inclusive of base pay, commission, and bonus. The position is listed at 40 hours per week.

Requirements

Approachable and friendly style with internal and external customers.
Excellent strategic thinking, problem-solving, and analytical skills.
Strong interpersonal, customer service, and people skills.
Exceptional sales and design experience.
Ability to promote enthusiasm within the sales team.
Excellent closing techniques and ability.
Functional knowledge of La-Z-Boy products.
Professional excellence, sound independent judgment, initiative, and high ethical standards.
Ability to deliver excellent customer service to both external and internal customers.
Ability to work evenings, weekends, and holidays as required in a successful retail environment.
Frequent computer use and desk work, with ability to sit or stand for extended periods and infrequently bend, squat, and kneel.
Manual dexterity and vision for typing, handling paperwork, and operating office equipment.

Nice To Haves

High school diploma or equivalent preferred.
At least one year of relevant work experience preferred.

Responsibilities

Assist the team in meeting or exceeding daily and monthly store sales goals by consistently team selling.
Execute the Comfort Compass process with every customer.
Support fellow sales team members through drive-bys, crashing the party, third-party endorsements, and sketching; assist with fabric, leather, and TLA selections.
Encourage in-home design consultations and help customers overcome objections that may prevent a buying decision.
Accept appropriate sales intervention from sales leadership to support the team-selling culture.
Review daily goal analysis and know the day’s sales goal.
Complete Comfort Guides during the selling process, including room sketches and relevant customer and room details.
Enter prospect and lead-capture information into Door Counts / Trackwell daily, and maintain accurate CRM notes and follow-up actions.
Follow up with non-purchasing customers within two days of their visit and send them a handwritten thank-you card within that period.
Call customers after delivery, document the call on the Comfort Guide and in the CRM, and update customer accounts with sales and delivery notes.
Complete weekly training topics and required product and sales training, including Comfort Compass, Product Knowledge, LMS, LZB, and MEGA training.
Maintain the appearance of the store, stockroom, and break room.
Understand and follow company policies, procedures, safety and security rules, and sales receipt Terms & Conditions.
Arrive at least 10 minutes early to prepare; clock in and out appropriately, including for meal breaks.
Attend and participate in company training, store staff meetings, and companywide sales rally meetings when the schedule allows.
Complete sales paperwork and customer service issues accurately and promptly.
Answer questions about sales and return policies, the La-Z-Boy warranty, and service, and direct customers to the appropriate department as needed.
Ensure open sales have appropriate deposits and documentation; schedule pickups and deliveries according to procedures.
Use company systems to answer questions about sales balances and inventory availability.
Keep company assets, daily receipts, and cash secure.
Meet customer-service needs and collaborate with different departments as required.