Senior Sales Associate

Heritage Grocers Group•Ontario, CA

About The Position

The Senior Sales Associate supports the MSB District Manager by covering time off and emergencies at the district level. The role requires a flexible work schedule and the ability to adapt to different store environments, including facilities. The position promotes and sells financial services, processes transactions, safeguards cash, and provides customer service. It also involves compliance with company policies, Bank Secrecy Act and Anti-Money Laundering requirements, and training other Sales Associates in money services business practices and applicable regulations.

Requirements

Ability to handle and maintain confidential information.
Excellent communication skills.
Computer navigation and software knowledge.
Strong customer service experience.
Strong cash-handling experience.
Ability to work with little or no supervision and under pressure.
Ability to train, motivate, and coach Sales Associates to sell MSB services.
Valid California driver's license.
Ability to speak, read, and write English and Spanish efficiently to understand conversations, company manuals, forms, policies, procedures, and other documents.
Ability to maintain the physical condition and stamina needed for assigned duties, including sitting for extended periods and operating office equipment.
Satisfactory completion of a background check and third-party consumer reporting agency investigation.

Responsibilities

Provide customers with appropriate information about financial services to increase sales.
Promote all financial services offered to each customer who visits the store.
Operate a computer and process financial transactions effectively.
Understand the operation of assigned office equipment.
Oversee the safekeeping of cash originating from financial transactions.
Provide the highest level of customer service.
Comply with company policies and procedures, Bank Secrecy Act and Anti-Money Laundering regulations, and the requirements of the company's money transmitter business partners.
Pass the anti-money-laundering compliance exam administered by the company's designated third-party provider and attend assigned AML training.
Train other Sales Associates on money services business practices and BSA laws and regulations.
Inventory services under custody.
Keep the Supervisor informed of events that may require intervention.
Build and maintain positive relationships with customers and associates, internally and externally.
Perform other work-related duties as assigned.