Senior Sales Associate - Full Time
About The Position
The Senior Sales Associate serves as a team lead within the store, supporting daily operations, customer service excellence, and team development. The role builds on foundational store responsibilities by adding leadership, operational oversight, and advanced technical expertise. As a key holder, this position plays an important role in store opening and closing, enforcing safety protocols, and mentoring team members. The Senior Sales Associate provides customer service, shares advanced product knowledge, supports sales and customer engagement, handles transactions and cash processes, and performs hands-on store tasks. The role also helps maintain inventory and the sales floor, fulfills online orders, assembles products, and supports a safe store environment. As Leader on Duty when store leadership is absent, the associate oversees daily operations and completes key tasks. The Aubuchon Company is a fourth-generation family company with more than 100 retail locations. It describes itself as a family company that combines a personal, community-oriented approach with modern retail competition, and emphasizes its team, customer service, and company values.
Requirements
- High school diploma or equivalent preferred.
- Must be at least 18 years old.
- At least 2 years of retail or hardware experience required.
- Willingness to obtain forklift and propane certification within 90 days of hire; training is provided.
- Strong interpersonal and communication skills to lead and motivate a team.
- Basic math ability for transactions, inventory management, and project estimations.
- Ability to operate tools and machinery, including key-cutting machines and forklifts.
- Strong organizational skills and attention to detail.
- Weekend availability and flexibility to adapt to business needs.
- Ability to lift up to 50 pounds, with frequent lifting and carrying of up to 25 pounds.
- Ability to stand, walk, bend, twist, push, and reach throughout shifts.
- Must pass a motor vehicle record check if driving is required.
- Comfortable working in an animal-friendly environment; accommodations are available upon request.
Nice To Haves
- Leadership or key-holder experience preferred.
Responsibilities
- Provide customer service, build customer relationships, and understand customer needs through the Aubuchon Difference.
- Use advanced product knowledge to guide customers through complex projects and recommend complete solutions.
- Seek opportunities to upsell and cross-sell products to improve customer satisfaction and meet sales goals.
- Promote the loyalty program, in-store events, and monthly promotions.
- Professionally handle escalated customer concerns, resolving them or escalating them to management as needed.
- Process sales and returns accurately using the POS system.
- Manage cash handling, including deposits, drawer reconciliation, and safe counts.
- Train, mentor, and guide Sales Associates and Cashiers on operations, customer service, and product knowledge.
- Perform hands-on tasks including filling propane, cutting keys and glass, repairing screens, and operating forklifts.
- Maintain inventory levels and help restock the sales floor, keeping it clean, organized, and fully stocked.
- Fulfill online orders promptly and accurately, including in-store and curbside pickups.
- Assemble products for in-store displays and customer orders.
- Identify and address safety concerns to help ensure a secure environment for customers and associates.
- Follow company policies, OSHA and state-mandated safety regulations, and Aubuchon’s Core Values.
- Open and close the store while following security and safety procedures.
- Serve as Leader on Duty and oversee daily store operations when store leadership is absent.
- Manage daily key tasks and ensure timely follow-ups and updates within Asana.
Benefits
- 401(k) with matching, available from day one.
- Paid time off awards starting at 80 hours, increasing with seniority.
- Four paid holidays.
- Medical, vision, and dental insurance.
- Company-funded HSA/HRA program.
- Short-term disability insurance.
- Company-paid life insurance.
- Wellness program with the opportunity to earn $300 annually.
- Team Member Assistance Program and Fund.
- Discounted pet health insurance.
- Gym reimbursement.
- Tuition reimbursement program.
- Training and growth opportunities.
- Team member discounts at all locations.
- Company discount program for tickets, electronics, vacations, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
